Sales Operations Manager
Preferred Location: Austin, TX
About Certinia
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.certinia.com.
WHAT YOU WILL DO IN THIS ROLE
● Support Certinia Sales Organization with a focus on alignment to the Sales RVPs
● Defining and delivering key business analytics and metrics to key internal stakeholders on a routine basis
● Lead a weekly forecasting cadence in alignment with sales leadership, solution engineering, partner managers, SF alliances, and Demand Gen
● Drive a monthly pipeline review to ensure adequate quota coverage and targeted pipeline generation
● Operational planning for sales including quota / target assignment, account assignment, territory creation, and headcount planning
● Drive consistency in business process and focus on productivity improvement
● Working in key sales process applications including but not limited to SFDC, Clari, LinkedIn Sales Navigator, Outreach, Xactly, and others
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
● Proficiency in SFDC
● Expert level Excel
● Microsoft Office Suite proficiency is an essential skill.
● Minimum of a bachelor's degree from an accredited college/university is required. MBA preferred
● Minimum of 5 years of relevant Sales Operations experience is required. 8+ years of relevant experience is preferred.
● Ability to interface with all levels of employees, from Executive level to employee base
● Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment
● Strong customer service orientation, analytical and problem-solving skills
● Excellent communication skills, written, interpersonal and presentation skills.
● Strong business acumen
● Software/SaaS Industry experience is desirable, but not required
Salary Range: $102K - $141K
Certinia annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire base pay is dependent on job-related, non-discriminatory factors such as experience, tenure, growth potential, team parity, geo, etc. Base pay is one part of the Total Rewards that Certinia provides to compensate and recognizes employees for their work. Certinia provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more
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