WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.

WHY BOX NEEDS YOU

Box is growing. Sales Operations (SOPS) has a critical role in supporting this growth. As a Sales Operations Manager, you will report to the Director on the GTM Operations Team in Japan. This role involves supporting Box Japan's Sales team help maximize the results from their activities. You will accomplish this by effectively collaborating with Boxers in other departments, specifically Sales, Inside Sales, Marketing, SP&A as well as your peers at HQ. In doing so, you will ensure GTM Ops is seen as a critical element of our revenue 'engine' by our Go-To-Market leaders in Sales & Marketing.

We are a committed and driven team of GTM Ops professional who are eager to learn and grow. GTM Ops Team includes various roles of Sales Operations, Marketing Operations, Channel Operations and Deal Desk.

We want to bring in an individual who can add additional insights and fresh ideas to our ever-changing dynamic environment. We want someone who brings strategic vision and operational excellence while also be a sound operations partner for the business.

WHAT YOU'LL DO

• Responsible for day to day transactional work such as supporting the Sales/Channel team

• Support the strategy of Japan Sales and Channel Ops to get to the next level of scale and success

• Manage the relationship with key strategic partners from an operational standpoint, triaging problems and fielding feedback on how to improve the current systems and processes

• Establish a thorough understanding of all Box processes that impact partners including - but not limited to - partner on-boarding, deal registrations, order management, new product introductions, and price changes.

• Train internal teams and external partners on new channel programs, systems, policies, or initiatives.

• Support sales teams by managing complex deals, ensuring compliance, and optimizing contract terms and pricing, often acting as a bridge between sales, legal, and finance

• Work closely with our US HQ and EMEA offices to help streamline aforementioned processes while communicating internally for cross region collaboration

• Own project management on key initiatives that impact the Sales/Channel Team and Programs.

• Cross-support other GTM Operations area (such as Sales Operations, Marketing Operations or Deal Desk)

• Other sales support activities may be required

WHO YOU ARE

• Native level Japanese (written/verbal) and Business level English (written/verbal)

• BA/BS or equivalent 4-year degree required Comfortable in working with members in global offices on your own Self-motivated, able to work independently as well as contribute to the team

• Comfortable in working with members in global offices on your own

• 3+ years dedicated order management or sales/channel operations experience at a foreign capitalized company

• Familiarity with Salesforce and another Software-as-a-Service a plus

• Pro-active team player with positive service minded attitude, and the flexibility to get things done

• Strong problem solving, judgment, organizational and communication skills

• Highly focused; able to execute on one-off projects as well as on routine tasks

• Ability to manage high volume of transactions and juggle multiple responsibilities

• Can-do attitude, good sense of humor, hard worker, self-starter and ability to positively influence others would be a big plus

• Ability to adjust to competing demands and priorities and to operate within ambiguous situations and multiple constraints.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For details on how we protect your information when you apply, please see our Personnel Privacy Notice.