The Sales Operations Executive plays a crucial role in supporting a business unit sales team operating across diverse regions, brands, and customer segments. As an integral part of the Sales Operations function, this role provides structured sales administration, Salesforce (CRM) support, data analysis, reporting, and information entry assistance to Sales teams. Reporting to the Sales Operations Manager/Team Leader, the Sales Operations Executive is well-versed in Sales systems, including Salesforce and ESOP.
The position involves ensuring data quality, accuracy, and consistency for the business unit, while also offering support for specific reporting or analysis needs. Beyond assisting business unit sales teams, the Sales Operations Executive collaborates with Exhibitor Marketing, Event Ops, and Customer Service teams, handling data list pull requests and reporting requirements.
Responsibilities
- Manage and update Salesforce (CRM) and associated Sales order processing tools (ESOP, ASOP, ISOP) with sales contracts.
- Serve as Subject Matter Expert (SME) on Salesforce business processes for sales teams, addressing contract validation, invoicing matters, floorplan amendments, etc.
- Support the setup of products (events, sponsorship and digital).
- Act as a liaison point with Customer Service and Event Operations teams for customer data and event floorplan queries.
- Serve as a key liaison point with the Customer Service Team to handover contracted customers for post-sale customer processes.
- Collaborate with the Sales Excellence team in pre-show and onsite rebook activities, ensuring alignment with Salesforce, ESOP and Expocad sales figures.
- Provide support to the Sales Analyst by supplying the right data and information to enable insights during budget and strategy sessions .
Skills Required
- Proactive handling and response to queries from internal customers.
- Proficient in Microsoft tools.
- Excellent knowledge of Salesforce.
- Excellent knowledge of Excel.
- Previous experience in the B2B / B2C Trade Show and Events industry.
- Candidates must be eligible to work in the country for which they are replying.
Desired
- Experience in O2C process.
- Ability to consistently use MS Excel advance formulations and pivots.
- Ability to build reports in Salesforce.
- Well organised with excellent time management skills.
- Strong interpersonal skills, a confident personality, and a high level of enthusiasm.
- Proven ability to work effectively under pressure.
- Ability to navigate and thrive in a matrix organisation.
- Working independently and with minimal supervision.
- Proven stakeholder management skills.
