The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.
They may also on occasion be required to support the Event team with administrative duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sales Administration & Team Support
- Sales enabling administration including issuing sales contract and invoice
- Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
- Ensure customer queries are answered and/or resolved in a timely manner
- Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
- Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
- Act as key liaison point with Event Operations team for customer data and Event floor plan queries
- Where required, support Event team in organisation of sales events
- CRM (Salesforce) / invoicing system (EMS) support to sales teams
- Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
- Support Sales team training in new Salesforce.com features
- Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
- Reporting, Data Analysis & Investigation
- Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
- Where relevant manage integration of International Joint Venture reports
- Support Sales team with proactive insight and trend analysis
- Campaign Management
- Support to Sales Leadership and CRM team to set up, assign and manage campaigns
- Manage the gathering of member lists / data for campaigns and QA
- Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
- Testing & Improving Salesforce.com Development
- Act as liaison between Sales team and CRM team to gather regular system feedback
- Help identify priorities for development and gather requirements
- Perform User Acceptance Testing
- Perform additional responsibilities as assigned by Line Manager
- University Bachelor’s Degree of Finance and Accounting / University of Business Admin / Applied Sciences qualification.
- Minimum 2 years of sales support experience across international regions and cultures
- Strong organization, time management skills and ability to work with senior internal stakeholders
- Experience of data analysis and manipulation
- Ability to proactively handle and respond to customer objections
- Interpersonal skills, confident personality, high level of enthusiasm.
- Good knowledge of VAT invoicing in Vietnam context.
