Sales Operations & Enablement Specialist

About Lucidya

Lucidya is one of the fastest-growing SaaS startups in the world & the leading social media analytics tool geared towards the Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in the MENA region to understand and better serve their customers using our Media & Customer Intelligence products.
With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand for our products.
Come and join the startup that has been named by World Economic Forum as one the most promising startups in the MENA region … be part of the history we are making.

Summary:

As a Sales Operations & Enablement Specialist at Lucidya, you will play a crucial role in optimizing our sales operations and empowering our sales team for success. You will be responsible for managing and enhancing our CRM system, streamlining sales processes, ensuring data accuracy, and providing valuable insights to drive better decision-making. Additionally, you will support sales training, knowledge sharing, and contribute to the overall efficiency and effectiveness of our sales organization.

Roles & Responsibilities:

CRM Management:

• Expertly manage HubSpot CRM, overseeing setup, configuration, and ongoing maintenance.
• Ensure data accuracy, completeness, and consistency within the CRM.
• Collaborate with sales and marketing teams to leverage CRM data for effective campaigns and lead management.

Sales Tools Optimization:

• Optimize and maintain Pandadocs and other sales tools to streamline proposal creation and document management.
• Identify and implement additional sales tools as needed to enhance productivity.

Performance Reporting:

• Generate timely and accurate sales performance reports, analyzing key metrics to provide insights for decision-making.
• Ensure the availability of real-time performance dashboards for the sales team.

Sales Forecast Support:

• Assist in sales forecasting by verifying data accuracy and providing input to improve forecast accuracy.
• Collaborate with the sales team to understand market dynamics and sales pipeline.

Process Oversight and Optimization:

• Continuously review and optimize sales processes to increase efficiency.
• Identify bottlenecks and implement improvements that save time and resources.

SLA Monitoring and Reporting:

• Monitor and report on service level agreements (SLAs) related to sales operations processes.
• Ensure compliance with SLAs and take corrective actions as needed.

Sales Training and Onboarding Support:

• Collaborate with the HR and sales teams to support sales training and onboarding programs.
• Develop training materials and resources for new and existing sales team members.

Best Practices and Knowledge Sharing:

• Document best practices and share them with the sales team to improve performance.
• Foster a culture of knowledge sharing and continuous improvement within the sales organization.

Sales Content Creation: Create and maintain sales enablement content such as pitch decks, case studies, and product sheets.

Requirements

1.      Educational Background: A bachelor's degree in Business Administration, Marketing, or a related field is required. A relevant master's degree is a plus.

2.     Prior Experience:

o   Minimum of 3 years of experience in sales operations, sales enablement, or a related role.

o   Proficiency in managing and optimizing CRM systems, with hands-on experience in HubSpot or similar platforms.

o   Experience with sales tools like Pandadocs and familiarity with other sales software.

o   Proven track record of contributing to sales process improvements and efficiency gains.

o   Knowledge of sales forecasting and the ability to analyze and interpret sales data.

3.     Analytical Skills: Strong analytical skills with the ability to gather, analyze, and interpret data to provide actionable insights.

4.     Process Improvement: A demonstrated ability to identify process inefficiencies and implement improvements that enhance productivity.

5.     Attention to Detail: A meticulous eye for detail to ensure data accuracy and the production of error-free reports.

6.     Communication: Excellent verbal and written communication skills with the ability to effectively collaborate with cross-functional teams.

7.      Problem-solving: Strong problem-solving skills and the ability to adapt to evolving challenges in a dynamic environment.

8.     SLA Management: Experience in managing and monitoring service level agreements (SLAs) for sales operations.