Sales Operations & Enablement Lead

What you get to do in this role:

This position requires a hybrid work persona, on-site in San Diego, CA.  Responsibilities include but are not limited to the following: 

• Lead for Training and Enablement of new Sales Operations Specialists within the org
• Creation, Modification and Review of Process/Training Documentation for the org
• Collaborate with team on improvement and revision of new hire training program
• Be the Subject Matter Expert of Process and Procedures for Sales Operations
• Become a CPQ/CLM Expert
• Active participation in CPQ/CLM release cycles including:
  • Requirement Identification
  • User Acceptance Testing
  • SOPs process documentation
• Assist AMS Deal Teams with Flex (overflow) deals as requested
• Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices
• Lead & assist with Enablement Projects as requested
• Act as the first line support for sales operations team in areas of training, onboarding and systems support

Our ideal candidate:

• 3-5 years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT, Word, and Excel
• Experience with CRM, CPQ & CLM systems
• Previous experience in Training & Enablement
• Strong listening, analytic and organizational skills
• Team Player with positive attitude ready to work in a fast-paced environment
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Excellent interpersonal, written and verbal communication
• Ability to work in an aggressive, fast paced environment managing multiple priorities
• This role requires you work in Hybrid scenario based at our San Diego campus.

For positions in California (outside of the Bay Area), we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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