At RBR, we’ve been making waves in oceanography since 1973, designing cutting-edge instruments to measure our blue planet. Built to withstand some of the harshest environments on Earth, our instruments are deployed from the ocean’s deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.
At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From Friday lunches to social events, we’re a crew that thrives on taking on complex and exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us? Apply below!
We’re looking for a Sales Operations Coordinator to join our team in Ottawa! In this role, you’ll be responsible for managing the sales order process from the moment a deal is won to when the order is shipped. You’ll ensure accuracy in order details, coordinate with internal teams, provide updates to customers, and maintain clean Salesforce data. You’ll play a key role in optimizing workflows, troubleshooting order issues, and improving the overall order fulfillment process. If you thrive in a fast-paced, cross-functional environment and love solving problems, this role is for you!
Manage order fulfillment from Sales Order (SO) to shipment, ensuring accuracy, timely processing and delivery
Collaborate with internal teams to resolve discrepancies and align with customer requirements
Provide customers with order status updates, shipping details, and proactive communication on delays or changes
Address and resolve order-related inquiries, discrepancies, returns, and exchanges.
Track order progress and ensure on-time delivery by monitoring requested delivery dates
Support Salesforce maintenance by keeping data accurate, resolving minor technical issues, updating customer and account information
Monitor system performance, report inconsistencies, assist with price-book management and develop reports and dashboards
Analyze order trends and fulfillment metrics, suggesting process improvements to enhance efficiency and customer satisfaction
Modify orders to accommodate production schedules and customer needs
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Sales Operations Coordinator Q&A's