Sales Operations Analyst

About ShiftCare

ShiftCare’s innovative software is a market leader which helps Australian & American disability support providers, in-home aged carers and allied health professionals, streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

The Role

We’re seeking a Sales Operations Analyst to manage and optimize our sales and marketing processes through effective CRM (Hubspot) management. This role involves overseeing data management and segmentation, monitoring and enhancing processes, and reporting on campaigns and KPIs.

You will collaborate with the CEO, Sales Manager, and Head of Marketing to document processes, clarify expectations, and provide regular updates. Your primary responsibilities will include leading data management efforts, sourcing new targets, managing CRM data, and offering campaign recommendations to revenue leaders.

Additionally, you will ensure CRM usage adheres to established processes, enabling accurate reporting.

Why You'll Love This Role

• Impactful Work: Contribute to new product development, geographical expansion, and exploration of new verticals. Effective data and CRM management are crucial for portfolio growth.
• Autonomy: Define processes, align objectives, and set milestones to work independently.
• Growth Opportunities: Benefit from dedicated support, including training, onboarding, and feedback to enhance your skills.
• Supportive Team: Join a team grounded in accountability and trust, with a Charter of Culture promoting milestone achievement, performance improvement, and open communication.

About You

• Over 5 years of CRM management experience, with at least 3 years specifically using Hubspot, including data mapping, task management, and accuracy monitoring.
• Experience in data cleansing, merging, and segmentation.
• Skilled in sourcing data from third-party companies, researchers, and tools.
• Knowledgeable about CRM pipelines and data recycling.
• Ability to convert process documentation into actionable steps.
• Excellent stakeholder management and communication skills.