Who we are
Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 180 People and counting….
Carbyne Website
Recent Press
Techcrunch article: Carbyne raises $56M Series C
About the role
Carbyne is looking for a Sales Operations Analyst to join our Sales Operations Team. You are passionate about data, curious, and strive to be a trusted advisor to your business partners. As an analytical and resourceful problem solver and self-starter, you will use data and qualitative information to advise the commercial team manage the business.
In this role, you will be primarily responsible for supporting our sales team and building processes across all aspects of lead generation, deal flow, forecasting and sales analysis.
To be considered for the role, all resumes must be submitted in English.
Here’s what you’ll be working on
- Develop, track, and manage the forecast process, performance analysis, and metrics/KPIs to provide actionable insights and to drive sales efficiency
- Optimize the customer journey and sales cycle by developing and executing operational plans
- Proactively work with business leaders across departments to support business decisions, including growth/churn strategy, territory optimization.
- Assist in developing and communicating workflows and processes
- Help build Salesforce reports and dashboards based on business and leadership needs
- Provide accurate reporting for Weekly Deal Reviews
- Develop customer agreements with Sales, Leadership, Legal, and Finance assistance
- Participate in the RFP/customer solicitation process by working with company SMEs
- Assist with proposal content moderation in RFPIO or other content management tool
- Create and maintain all documentation related to CRM maintenance process (SOPs).
- Collaborate with internal resources to ensure reports are translated into actions, and results are monitored
- Work closely with the CSM and the sales teams on client requests and inquiries
- Continually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnel
Requirements
- 2+ years in SaaS Sales Operations with a leading technology company
- Fluent in English
- Comfortable working with Salesforce flows, formulas, custom views, reports and dashboards
- Experience with purchase order, contract management, and proposal management
- High proficiency with Excel and PowerPoint, fluency in Google applications and project management tools
- Great problem solving and analysis skills, leadership skills, and ability to communicate well with a senior management team
- Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
- Meticulous organizational skills and the capacity to manage many leads and opportunities
- Proactive, loves to help others, and excited by getting things done
- Great communication and interpersonal skills
- Passion for supporting law enforcement, first responders, and other government agencies
Benefits
- Major medical expenses plan and life insurance coverage
- Psychological assistance for you and your family members 24/7
- Lunch stipend
- Savings fund
- Options plan
- Internet and cell phone reimbursement
- Office is closed between Christmas and New Year
- Paid Parental Leave
- 13 Paid holidays
- Special bonuses- Christmas bonus, Vacation bonus, and vacation premium bonus
- An annual budget for learning and development
Our Promise
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Note: We’re unable to sponsor employment visas at this time.
