At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
As Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!
As Sales Onboarding Specialist you will:
Be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup.
Walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded.
Be supporting the business development team with cold-calling leads who haven't heard of Tide and converting them into active members/customers
Get to know these prospective members, and how their businesses plan to operate so you are able to suggest relevant Tide Products for them to utilise (for instance, our membership packages or connecting an account service)
Spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide
You have excellent written and spoken English language skills
You have previous customer service or telesales experience
You’re focused on revenue and can up-sell to our prospective members
You’re target driven
You are comfortable with constant change and switching of priorities
You love to troubleshoot and have a member first mentality
You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame.
You’re a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions
You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
You have the ability to be able to listen, learn and adapt to feedback
You may also have some knowledge of compliance, KYC, AML, and associated regulations
You may also have previous experience working with a Fintech or digital bank
You may also have experience of using Zendesk or similar and Predictive (or power) dialer
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
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