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KnowBe4 is hiring a

Sales Manager (SMB/MM) (Position located in Melbourne, Australia)

Melbourne, Australia

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in Melbourne, Australia, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

The Sales Manager (SMB/MM) is responsible for motivating and coaching a team of Account Executive and Account Managers ensuring that they exceed segment KPIs and ARR targets on a consistent basis and that the segments they manage deliver their revenue goal for the month, quarter and year.

Requirements:

  • Mentor and coach a team of Account Executive and Account Managers to exceed segment KPIs and ARR targets.
  • Monitor the statistics for the Account Executive and Account Managers within the assigned Area and identify any discrepancies in reporting.
  • Support sales team by assisting with deal negotiations, objection handling and closing. 
  • Conduct weekly pipeline reviews with sales teams to discuss deal constructs, ensure proper account and lead follow up and accurate forecasting and staging.
  • Identify areas of improvement within the sales team and suggest training to increase production.
  • Be the first line of support to teams to answer questions and direct on best practices.
  • Collaborate with the Director of the Area to discuss Area specific sales strategies, review KPI performance and refine processes and programs to achieve operational excellence.
  • Conduct role play drills with potential sales candidates to assist in building a world class sales team, if needed.
  • Cooperate with People Operations to manage all HR-related issues within your team e.g. interviewing new candidates, helping with career development for high potential employees, and managing average and low performers.

Qualifications:

  • Minimum 3 years Small-Medium and/or Mid-Market sales experience required
  • Previous people management experience, desirable
  • Bachelor degree or equivalent higher education experience, desirable
  • Experience collaborating with Partner businesses and Channel sales teams, desirable
  • Familiarity with standard concepts and practices within the IT, Security or Cybersecurity industry, desirable
  • Experience with Salesforce, a plus
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Excellent problem solving and analytical skills
  • Infectious positive, can-do attitude
  • Possess strong negotiation experience and strategies
  • Ability to provide productive feedback and coaching to sales teams

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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