We are looking for a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will play a key role in driving revenue growth. Your primary focus will be to drive customer satisfaction, increase revenue, and identify opportunities for upselling and cross-selling our products or services.
- Answer inbound calls, chats, and emails from customers in a professional and timely manner.
- Provide accurate and helpful information to customers regarding products, services, pricing, and promotions.
- Assist customers in troubleshooting technical issues and resolving complaints effectively.
- Process customer orders, track shipments, and ensure timely delivery.
- Identify opportunities for upselling or cross-selling additional products or services.
- Meet or exceed individual and team performance goals, including customer satisfaction and sales targets.
- Maintain accurate and up-to-date records of account activities and customer interactions in the CRM system.
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven track record of success in account management or sales.
- Strong interpersonal and communication skills, with the ability to build rapport and influence decision-makers.
- Excellent negotiation and presentation skills, both verbal and written.
- Customer-centric mindset with a focus on delivering exceptional service and driving customer satisfaction.
- Ability to analyze data and identify insights to inform account strategies and upselling opportunities.
