About the Role
Observe is a SaaS Observability product which enables businesses to investigate modern distributed applications 10x faster. Observe ingests anything with a timestamp (e.g. system and application logs, metrics, and traces), and then structures that data so that it is correlated and easy to navigate. We enable engineers to spend more time coding features and less time investigating incidents. Finally, because of Observes unique elastic architecture, it is priced based on usage, making it cost 10x less than incumbents. Watch this video to learn more about our mission.
Traditional approaches to this problem have resulted in fragmented tooling and fragile dashboards which, in turn, have resulted in exploding costs and complexity. At Observe, we believe that the core challenge lies in organizing and relating telemetry data emitted by those applications, despite the fact it is constantly changing. Solving this data problem makes observability an order of magnitude easier, faster, and less expensive. At Observe, we didn’t set out to build another monitoring tool company, we set out to build a data company. Observe is founded by top enterprise VC Sutter Hill Ventures and has a founding team from leading Enterprise SaaS companies Snowflake, Splunk, and Wavefront.
To run our always-on platform, we need a solid foundation for deploying and supporting services and use cases, and in support of that, we need engineers rooted in distributed systems. If you enjoy hands-on development, as well as steering of caching, sharding, networking mesh topology and robust analysis and tests of such systems, join us as we build the future of machine data!
Example Responsibilities
Engage in early technical qualification and requirements gathering, while demonstrating relevant Observe capabilities
Drive and advise customers on their initial implementation, partnering with Observe Data Engineers, Engineering and Product where necessary
Work with your account executives on presentation customization, RFP responses, proposal packaging and account strategies
Be comfortable connecting technical solutions with business value and organizational priorities
Build rapport and trust in both Observe as a solution, vendor and partner
Qualifications (you match several but not all)
5+ years of experience as a sales engineer or equivalent pre-sales technical role
A passion for building relationships and driving sales success
A growth mentality with the instinct to be creative and collaboratively problem-solve
Ability to successfully manage multiple priorities, while maintaining a high sense of urgency
Broad industry knowledge pertaining to cloud infrastructure, software development and open source software
Strong personal motivation to meet and exceed measurable performance goals
Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats
Direct hands-on experience, or working knowledge of Docker, Kubernetes, AWS, GCP, Azure or other modern cloud native technologies and platforms
Demonstrated ability to write code in at least one modern programming language (
Node.js, Python, Go, Java, etc)
Prior experience at a SaaS or Open Source vendor
Prior experience with monitoring or observability tools (New Relic, Grafana, Splunk, etc)
Excellent interpersonal, verbal & written skills
Organizational skills and a results-oriented, self-starter attitude
Observe is on the cusp of reaching product/market fit, and we're planning to grow tremendously in the coming years. You can be part of the foundational team that makes that growth possible. Join a team that's still small, in a start-up environment that improves quality by reducing bureaucracy and reducing MTTR!
What you will achieve
In your first 30 days, we will help you get up to speed on the Observe technology, product and how it fits our target market. By the end of the 30 days you will be able to participate in qualification and discovery calls with customers, working towards providing a demo and handling deeper conversations that lead to pilot planning.
In three months you will be managing technical account strategy from introductions to technical validation events in partnership with your account executive. You will also be contributing your improvements to key aspects of the pre-sales process and product Roadmap
Location
United States - San Mateo CA, New York NY, or Remote
The team
Alex Burkardt - VP of Field Engineering
James Christopher - Sales Engineering Director, East
Kelsey Brown - Sales Engineering Director, West
Others you will learn from and collaborate with:
Jeremy Burton - CEO
Keith Butler - President and CRO
Qi Jin - President of Product and Engineering
Jacob Leverich - Co-founder Founder , VP of Product
Tom Batchelor - Field CTO
More About Us
Life at Observe:
We are excited to have the ability to return to the office and focus on in-person coaching and growth. To help you grow exponentially, we believe it is crucial to have the ability to be close to your mentors and coaches to quickly ramp. This position is a hybrid role. With 3 days in the office and 2 days working from home.
San Mateo’s office culture:
- 100+ people, with teams in Sales, Engineering, HR, Finance, and IT
- Regular group outings and opportunities to get to know your colleagues
Our Benefits:
- Comprehensive Health & dental insurance
- Attractive compensation package & stock
- Pension & Life Insurance
- President’s Club for outstanding performance
- Career growth & Coaching
- Free lunch twice per week
- Fully stocked kitchen & snacks
