Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly and we’re expanding to Japan! We are looking for an ambitious, experienced, driven & solution sale orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our Sales & Business Development team in Japan, and your role will be to support and manage the sales process from a Sales Engineering and early onboarding perspective.
Responsibilities:
● Support the sales process from a technical perspective and assist new customers through Helpshift’s onboarding process end-to-end, from discovery through to go-live
● Assist with mobile app SDK implementations, demo applications, proof of concepts, and free trials
● Responding to RFPs, RFIs and RFQ’s and delivering response presentations
● Work with the Helpshift Adoption and Professional services team to design custom integrations or workflows that the customer needs
● Manage customer expectations and experience to deliver high customer satisfaction
● Help develop and maintain customer facing and internal technical sales documents, materials and best practice for the Japanese market
● Monitors KPIs throughout the early stages from trial to onboarding to ensure a smooth set up experience that leads to faster time to value
● Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
● Work collaboratively with account management, operations, and customer success teams to ensure customers’ overall success with the product and support operations
● Continually optimize the overall sales process with improvements to documentation, trainings, and other customer-facing content that lead to shorter sales cycles.
Requirements
● Proven technical sales skills, perseverance and patience
● You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
● BS in Computer Science, Information Systems or equivalent
● 5+ yrs experience from quota carrying technical sales / product management / technical account management
● management / onboarding roles, ideally from the mobile app & Cloud space.
● CRM experience with consumer/B2B end customer focused apps, including driving strong UX design
● Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
● Ability to communicate and empathize with all levels of customers – executives, end users,
● developers
● Willingness to travel throughout Japan
● Excellent oral and written communication skills including listening and presentation skills
● Strong interpersonal skills, ability to convey and relate ideas to others
● Ability to excel in a team-oriented, collaborative, and fast-paced environment
● Strong PC skills in Google, Salesforce, Microsoft Outlook, Word, Excel and PowerPoint
● Implementation experience working with both enterprise companies and SMB sized companies
● Fluent in English and Japanese
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
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