Sales Engineer, Automattic for Agencies

Automattic for Agencies is dedicated to empowering agencies and developers to create outstanding WordPress websites and online experiences. We’ve combined world-class hosting, professional tools and plugins, and expert technical support from across Automattic’s product portfolio—all tailored to fuel agency success. Our mission is to foster a thriving ecosystem where agencies can fully leverage our full platform capabilities to elevate their client offerings, streamline operations, and drive sustainable growth.

The Automattic for Agencies Sales Engineer is responsible for driving growth by converting prospects into loyal agency customers, supporting agencies with our tools, and helping them understand the value of the program. This position focuses on providing agencies with packaged solutions for hosting (WordPress.com and Pressable) and other site building/management needs. Sales Engineers will use a consultative, "demand-side" sales approach to engage with new and existing accounts, ensuring a deep understanding of their needs and how our products can meet them. 

Typical tasks for Sales Engineers include:

• Working with both inbound and outbound leads.
• Properly researching and cataloging contact, account, and opportunity information.
• Expanding relationships with prospects and current agencies, allowing them to understand the full advantages of our products and solutions.
• Working with Sales Development Reps, Partner Wranglers, Engineers, Product Management, and other teams focused on the sales cycle to ensure that both the client’s and Company’s requirements are met.
• Using effective sales techniques to uncover customer needs that can be addressed through our solutions.
• Articulating the benefits of using our solutions to prospective agencies across industries.
• Onboarding new agencies and troubleshooting the onboarding process.
• Providing initial education and training for small, to medium, agencies.
• Preparing a quality handoff for large agencies to a Partner Manager to enable long-term success.
• Achieving or exceeding identified goals (quotas, onboarding, and customer satisfaction).

We are looking for Automatticians excited about delivering value to agency customers. Our ideal candidates:

• Strong communication skills, with the ability to convey value and articulate a vision that resonates with agency customers.
• Proven ability to uncover customer needs through two-way discovery and match those needs to suitable solutions within Automattic's portfolio.
• Demonstrated success in converting both inbound and outbound leads/prospects, and effective management of the sales cycle to meet or exceed goals.
• Strong technical experience in understanding integrated technical systems and troubleshooting technical issues.
• Proven experience in developing a successful customer relationship that results in high lifetime value (LTV).
• High empathy and an ability to easily navigate challenging customer interactions.
• Proven ability to navigate longer high potential sales cycles.
• Experience in business development, with a track record of building and expanding customer relationships.
• Ability to manage multiple priorities simultaneously with high attention to detail, showing a proactive approach to driving business growth.

Salary range: $40,000-$68,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote