Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Title: Sales Enablement Lead
Location: Bangalore
Work Mode: Hybrid
The Role:
The Sales Enablement Manager will manage processes, tools and reporting in order to maximize efficiency within the Sales and Marketing. They will support the company's revenue goals by collaborating across the organization, driving change management, designing and maintaining the enablement program and ensuring business strategy drives execution.
Responsibilities:
● Identify areas of improvement within the Sales, Marketing, and Customer Success organizations, proposing potential solutions to cross-functional stakeholders
● Create and deliver training materials for sales, customer success and solutions engineering organizations
● Work with stakeholders - to include product management, and product marketing to conduct weekly enablement sessions for the above stakeholders
● Work with LMS systems and teams to deliver materials
● Build sales support materials intranet that serves as a one-stop-shop for selling effectively and standard operating procedures (ex: battle cards, best practices, pro tips, sales decks)
● Identify content gaps, facilitate content creation, and organize content with a content map for the company
● Ensure the materials are easy to find and navigate, used frequently and increasing key business metrics
● Lead the sales enablement programs such as on-boarding boot camp, new product training, and collaborate with PMM to facilitate regular sales enablement sessions for ongoing knowledge transfer
● Promote sales highlights outside of the sales organization so others can understand how their work impacts the success of sales
● Develop the master plan and calendar for sales enablement activities throughout the year
● Actively collaborate with marketing to understand which campaigns are working well and identify areas for improvement to improve pipeline and revenue health.
● Work collaboratively with sales, marketing, product, legal, finance, and other key partners to increase sales results and productivity
● Identify knowledge and skill gaps, proposing and facilitating programs/sessions to bridge those gaps, coordinating with internal and external contributors on enablement sessions and content delivery
● Drive with change management when new strategies, tools, and processes are implemented
● Support day-to-day inquiries from Sales, engaging cross-functionally as needed to achieve a resolution.
● Measure the impact of enablement solutions and make changes if needed
Experience Needed:
● 5-8 years of experience in a Sales Enablement role
● 2+ years' experience working with B2B sales teams pursuing six figure deals; preferably in the enterprise software space
● Extensive knowledge of modern sales methodologies, sales process, and buyer’s journey alignment. Experience with Target Account Selling is a plus.
● Demonstrated ability to translate product features into Vertical based Use case solution education
● Strong project management and stakeholder alignment capabilities
● Experience crafting highly polished customer-facing sales collateral (slides, one-pagers, case studies, etc), with a portfolio ready to share
● Prior experience with LMS systems and sales enablement is required
● Highly motivated, detail-oriented, and results-oriented
● Effective, clear, and concise verbal and written communication
● Experience with Salesforce is a plus, extensive knowledge in a variety of sales tools and enablement platforms
● Experience in Healthcare, Insurance, and Financial Services is highly desired
Benefits
● Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
● Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
● Rest and Relaxation. 20 days of flexible leaves per year, quarterly Wellness Friday (aka a day off to care for yourself) and more!
● Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office.
● Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
● Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their professional and personal life.
Why join us?
We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
