Position Summary:
As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website—answering questions, qualifying leads and passing opportunities and more complex questions to the appropriate Articulate team member. In addition to handling inbound leads, the Sales Development Representative will also perform scripted outbound sales activities. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers.
This is not a commissioned-based sales position.
What you'll do:
- Leverage the BANT Methodology to qualify leads to be worked by the Sales teams.
- Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
- Reach out to prospects and customers to conduct scripted sales activities
- Work cooperatively with other Articulate teams to deliver an exceptional customer experience
- Answer basic questions from prospects and customers
- Transfer more complex questions or situations to the appropriate frontline team
- Track and gather evidence from calls and chats for high-priority customer issues or needs
- Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
- Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
- Other sales support duties as assigned
What you should have:
- Minimum two years of experience in a business development or sales support role
- Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
- Adept at finding answers on the spot and handling uncertainty from customers and prospects
- Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
- Positive, energetic phone presence
- Outstanding written and verbal communication skills
- A can-do, positive attitude
- Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
- Thoughtful, trustworthy doer
- BA or BS degree or equivalent experience
Nice to haves:
- Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
- Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
- Fundamental understanding of lead and sales development best practices
- Experience working in a remote environment
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate's privacy practices, please view our Privacy Notice)
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