About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the Role
The Sales & Customer Service Specialist role is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach. The role will be responsible for handling walk-in traffic and educating customers on Splends unique and industry leading products and managing a portfolio of existing customers. Please note this role will be based out of our Cricklewood hub!
Responsibilities:
- Educating customers across our product suite and service offering and Splends points of difference.
- Educating customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey.
- Complete in person sales appointments and test drives.
- Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals.
- Manage existing portfolio of customers to ensure customer success and identify opportunities for in-life upgrades and cross selling.
- Maintain an unwavering high level of customer service in line with Splends values and passion for our customers.
What You’ll Bring:
- You’ll have excellent customer service skills (2+yrs experience is perfect).
- Be a highly effective communicator with the ability to work in a team and build rapport with customers from a variety of cultural backgrounds.
- Ability to persuasively present products, understand customer needs, handle objections, and close sales.
- Excellent time management skills.
- You're tech savvy and have ability to pick up new systems quickly.
- Eager to learn, grow and develop in a high growth scale up environment.
- Great customer service skills with a customer outcome driven focus and approach.
- Strong administrative capabilities.
- A current and valid full UK drivers license
- Comfortable commuting and working out of our Cricklewood Hub
- Ability to work weekends as per roster
Our Benefits and Culture:
- Performance based bonus and commission plans
- Flexible leave options, providing more time for rest & recovery
- Health and Wellbeing benefits
- Employee Assisted Program
- Dedicated Learning & Development Platform
Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
