Destination Sport Experiences
Sales & Customer Service Executive
This is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance
Destination Sport Experiences, through its’ global sports travel brands Marathon Tours & Travel, Sportive Breaks, Tri Travel, HYROX Tours and Destination Sport Charity, cater for those who want to participate in the very best cycling, running and triathlon events across the world. All of the brands offer tours, travel packages, and guaranteed entry to marathons, cycling events, long-distance triathlons, HYROX events around the world, together with VIP hospitality access to many of the top professional cycling events as well as managing travel programs for mass participation events on behalf of charities, companies and groups throughout the year. We are a proud partner of many of the Abbott World Marathon Majors and work closely with major sports events organisers across the globe. The team behind Destination Sport Experiences regularly participate in mass participation events, as well as helping to manage events and support our clients on their journey through each event, so we understand the needs of those travelling with us. - www.destinationsportexperiences.com
Due to another exciting year of growth we are looking for a Sales & Customer Service Executive to join our existing team. The key purpose of this role is to liaise with our customers and process running, cycling, triathlon and HYROX bookings from individual customers and groups by email and telephone, whilst helping to increase our revenue by way of innovative sales outreach activities.
This is a varied, hands on role and on a typical day you will:
Liaise with customers by email and telephone and process bookings through our in-house booking platforms.
Work closely with the Product and Operations Teams on customer enquiries, operational logistics, product availability and additional requests using the Trello project board, ensuring all customer enquiries are dealt with in a timely manner.
Sales outreach activities to target sports clubs, groups, gyms, tour operators and charities.
In conjunction with the Marketing Team and Sales and Customer Service Manager, take the lead on sales activity to help promote our portfolio of events to notification lists, previous customers or lapsed enquiries.
Assist the IT & Systems Team with developments to the booking system and the onboarding and implementation of new technology within the business.
Maintain customer bookings and other records such as sales trackers, always keeping information up to date.
In conjunction with the Marketing and Product Team and in line with the Customer Communications Strategy, communicate with our customers to request important pre-event information required for registration and logistics such as medical certificates and flight details.
Suggest new events or products that we should be offering to satisfy customer demand.
Review product before it goes on sale and help to maintain information on our website and other communication channels.
Respond to customer reviews in our feedback management platform, Feefo.
Work as part of a team assisting colleagues where required.
