Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Roles & Responsibilities
- Support the sales team in achieving the revenue target by coordinating with the customers and ensuring collection of customer company documents which is required for reports preparation
- Rigorous follow ups with customers for documents or management discussion is required on a day-to-day basis to maintain continuous inflow of documents
- Work towards ensuring that customers have a good experience of working with D&B throughout by coordinating closely with Clients, Sales team and Operations team and act as the SPOC to ensure the process functions smoothly
- Leading review calls with Head of department, Ops team and sharing updates on inventory cases and highlighting risks if any
- To get confirmation from the client on the Report Acceptance, Hard Copy Dispatch and procure Testimonials wherein Hard Copy is to be dispatched
- Managing the online MIS with minimal % of errors for smooth flow of information between the Ops and CS team. Timely and accurate updation of the online MIS
- Inventory Management – Keeping a tab on the inventory of the region at all times
- Revenue Forecasting – Gauging the revenue for the month against the target and raise red flags wherein concern is seen
- Client Engagement
- Communication on the checks/enquiries to renewal clients
- Monthly distribution of various newsletters (WW, the Budget, BoI etc.) to clients
- Arranging for Webinar-Monthly or quarterly as an when informed for clients and prospects
- MIS/Updates to be shared on fortnightly basis
- Database Management for various email blasts
- Ad hoc task shared by the Head of Department
Key Requirements
- Team Collaboration
- To be able to collaborate and execute the assigned tasks on a day-to-day basis most efficiently and deliver results
- Building knowledge on the assigned process to be an SME (Subject matter expert) in that area
- Backup roles are defined hence should be taken up without reminders to support the team
- Communication & Responsiveness
- Being grounded in ethics and integrity while communicating with leaders and peers. Should consider the impact of their traits and actions
- Responsiveness towards email requests, meeting invites etc. should be as prompt
- Good persuasion Skills
- Good interpersonal skills with internal and external stakeholders
- Ownership & Approach
- Owning the task is critical hence imperative to ensure task completion within acceptable timelines
- Out of box thinking to solve problems faced and have a structure in place to ensure no lapse
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