About us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
What will you be doing?
To act as one of the main interfaces between customers and various Navarino departments, in conjunction with 3 other internal interfaces- Account Managers, Project Managers and Aftersales Support. The overall goal is to simplify customer’s communication with Navarino, faster response times, optimizing order executions and creating more efficient internal communication.
- Acting as the first line of support for customer queries
- Preparation of Customer and/or order forms and circulation with rest of departments
- Fill in the End Customer offers
- Assisting collections by notifying them of any ongoing cases that may be affecting payments by customers
- Following up and making sure all customers have the necessary documentation for orders
- Investigating and resolving cases or escalating such cases when necessary
- Providing data and reports to sales team and customers
The role is on-site in Hamburg, Germany.
Requirements
- University degree or equivalent
- Native German speaker with fluency in written and spoken German
- Fluent in written and spoken English
- Ability to work well in teams
- Excellent customer communication skills
- Ability to work under tight deadlines
- Good organization and coordination skills
- Agility in problem solving and taking initiative to secure excellent outcomes
- Alignment with Navarino Values
Benefits
Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:
- An attractive financial package
- Excellent working conditions with a good work-life balance
- A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
- Flexibility and choice in arranging (together with manager) your work schedule and your remote work preferences
- Personal development and training opportunities to continue your professional growth, skills and knowledge
- A working environment certified as a “Great Place to Work” for three years in a row (2022, 2023 & 2024)
