Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
One of our partners, a leading cloud service provider in the world, needs you to join and support our continued growth. We are looking for a Cloud Sales Coach.
What you'll do:
- To align with Training Managers and Google EMEA Knowledge manager to plan, develop and deliver onboarding and ongoing training programs based on a needs analysis and in conjunction with new product launches, features etc.
- To ensure sales training is clearly defined, documented and delivered for each role within the organization on a quarterly basis.
- To promote the implementation of internal and external best practices into the product training which lead to improved sales performance and profit.
- Align with LoB management teams (Cluster managers, TL,..) on a weekly basis to review the training plan progress and insights from QA and to collect feedback and needs.
- To be an Ads sales expert providing training (80%) and support (20%) to all roles in the project on how to implement various aspects of the Ads product in a way that will benefit the end client through increased profitability and customer satisfaction.
- To track, measure and analyze training results and impacts on business and present those back to the Operations Managers and Client.
- To carry out a training needs analysis to plan training actions on a quarterly basis.
Requirements
- BA/BS degree or equivalent practical experience.
- Extensive knowledge in Sales methodology
- Training experience is a plus (these applications will be prioritized)
- Google Ads product knowledge it’s a plus
- Strong interest in delivering training in a classroom setting.
- Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed
- Ability to speak and write English fluently and idiomatically (Additional language is a plus)
- Public speaking skills
- Outstanding organizational skills
- Good analytical skills
- Project management skills preferable
- Bounce completion is a plus
Benefits
- Full-time (39 hours/week) position.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Long-term contract
- Competitive Salary.
- Established career path to grow within the project.
- Employment with the world's largest provider of contact centre services.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
