Sales Associate - Full Time / Part Time

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms. 

Now Gymshark is coming in strong to 2024 with another permanent location to shop your fave ‘fits IRL… this time in Westfield, Stratford.  And we’re hiring!

Working in our Westfield, Stratford store you’ll play a pivotal part in bringing Gymshark to life, in real life. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

As a Sales Associate, (internally we call this role a Team Member) you will ensure that our community has the most incredible Gymshark experience by bringing a welcoming and positive energy to all those who visit. Building authentic connections with visitors to the store you will help our community to shop how they want, and when they want.

WORKING HOURS: Full Time - 40 hours & Part Time - 32 hours, 24 hours or 16 hours - You will need to work weekends & evenings 

PAY: £13.15 per hour

LOCATION: Westfield, Stratford Shopping Centre

WHAT YOU’LL BE DOING:

• Build and nurture relationships with customers and support the wider team to get to know individual community members, frequent visitors and  longstanding supporters offering advice and information about our products
• Support stock management and movement, including audits, delivery and rapid replenishment to ensure we don’t miss an opportunity
• Drive monthly net promoter scores by delivering exceptional customer service that enhances customer retention and loyalty
• Promote and increase Gymshark app downloads through effective customer engagement and demonstrating app features
• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
• Support store leadership with the execution of store driven projects as and when needed   

WHAT YOU’LL NEED TO HAVE:

• Experience in a similar retail or customer facing role providing excellent customer service
• Experience in adapting to systems and processes to support in delivering operational excellence in a fast paced environment
• Positive approach - Open minded, receptive, and willing to learn about product, systems, processes, customer journey and our community
• Highly effective communication skills with the ability to engage and inspire customers and our store team
• Team Player – Trusted and reliable. Knows we are stronger together and can take and share constructive feedback 
• Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 
• You can commit to working where and when the retail teams need you on weekends, nights or bank holidays 
• Full eligibility to work in the UK  

In the store in Westfield, Stratford shopping centre we will need to cover early morning deliveries and late night opening hours so a full range of shifts will be offered from 6-11pm with occasional nights. We will require full flexibility in working weekends and evenings

THE PERKS. 

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

🏖 34 days holidays (including Bank Holidays) 
💰 Employer pension contributions up to 7% 
🏋️‍♀️ Contribution to a gym membership  
🦈 50% Gymshark Discount 
🥇 Financial, Physical and Mental Wellbeing Support 
🧸 Generous Family Leave package – we support you extending your family 
💰 Competitive Incentive scheme  

💰 Cashback & Discounts programme

BELONGING AT GYMSHARK. 

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected] 

OUR VALUES ARE INVALUABLE 
Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a S**t). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First)