About Kueski
At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.
We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.
Purpose
The role of Sales Planning & Operations Analyst focused on Field Sales is responsible for collecting data on the execution of the KueskiPay Instore strategy at various points of sale within our affiliated merchants. This role aims to align, execute, and measure Kueski's strategic plan through a deep analysis of the Instore customer experience, as well as area outcomes. The goal is to ensure improved customer-facing outcomes and contribute to scalability and achievement of the company's OKRs.
Key Responsibilities
- Support the scalability of the Sales Planning & Operations team and utilize tools aligned with customer service strategies.
- Actively participate in defining and implementing customer service actions.
- Generate database-level aggregated information with straightforward readings of operational metrics.
- Document and update changes to the customer service strategy.
- Monitor the proper execution of the strategy.
- Develop key reports to provide clear and timely information for decision-making.Implement and monitor KPIs.
- Generate and analyze reports to monitor specific portfolios or segments for strategy development.
- Create SQL, R, and/or Databricks queries to maximize the management, reporting, and campaign delivery processes.Support the achievement of company OKRs.
- Propose and align the utilization of resources (financial, human, and technical).
- Analyze various phenomena that may occur in operations.
- Generate dashboards/reports (using Tableau).
- Create and manage KPIs
Job Requirements
- 1 year of experience in Data Analysis or a similar position with experience collecting information on sales floor issues.
- Bachelor's degree in Computer Science / Business Administration.
- Proficiency in Office suite and Google Suite.
- Analytical skills and problem-solving abilities.
- Knowledge of best practices in customer service, call center data, and contact strategy metrics.
- Intermediate to advanced English.
- Basic knowledge: SQL (Information extraction, queries, database merging).
- Basic knowledge of data visualization (using Excel and/or Tableau).
- Basic database management skills.
Competencies
- Problem Analysis
- Critical Thinking
- Focus on Continuous Improvement
- Learning Agility
- Results Orientation
- Influence
- Strategic and Analytical Thinking
- Decision Making
- Project Management
- Business Acumen
You’ll love working at Kueski because:
- We have a mission-driven culture focused on customer value, teamwork, humility, and integrity.
- Everyone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition is embedded in our company processes, systems, and practices.
- We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits.
- Everyone is an owner and eligible for competitive stock options with a company poised for success. We´re committed to building an inclusive and diverse team and we know this leads to incredible work.
Kueski: Where talent excellence improves Mexican lives
#LifeAtKueski #KueskiTalent
At Kueski we embrace diversity in all forms, systematically promote equity, and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment, we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed, please let the Talent Acquisition team know.
