Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
The role
Acolad is seeking to hire a full-time Sales Administrator to join the Legal Transcription Administration team in London
- The Sales Administrator role sits within Acolad’s Legal Transcription Administration team and supports the day‑to‑day functions of the two Senior members of the team
- The Sales Administrator processes a high volume of transcript requests and uploads court audio to Acolad’s internal ERP system
- The role is computer‑centric and is office‑based, so the Legal Administrator will need to live within a commutable distance of our London office (SE1)
Main responsibilities
- Data entry: uploading hard‑copy and digital court audio and other data to internal system
- Monitoring a shared inbox to deal with transcription and routine client enquiries via email
- Quoting and processing high volumes of transcription requests and invoices using internal ERP system
- Communicating proactively with two direct team members, along with the wider team, to ensure full coverage of responsibilities
- Answer and respond to telephone enquiries from clients
Requirements
Essential skills
- Excellent attention to detail, efficiency and responsiveness
- Numerical and computer literacy and quick typing speed – Microsoft Excel skills essential
- Confident and professional telephone/email manner
- Fluent written and spoken English
- Demonstrable experience of data entry and database management
- Strong analytical and reporting skills
- Ability to learn/work in a fast‑paced environment both independently and collaboratively
- Excellent time management and organizational skills
- Self-discipline, enthusiasm and high energy, with a results‑orientated outlook
- Strong teamwork ethic
- A‑Levels or equivalent qualifications preferred
- No Legal background required
Benefits
- 🚇 Transport allowance
- ➕ Seniority days
- 🔀 Flexible Workplace
- 🌎 International environment with multicultural teams
- 💼 Professional development and growth opportunities
- 24 days’ holiday per annum (2 days per month pro-rated), in addition to bank holidays
- Company pension scheme
Working arrangements
- Monday to Friday, based in our office – SE1
- BPSS check and UK citizenship/settled EU status required
- Salary: Dependent on experience
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms - gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation - enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
