Sales Administrative Specialist, SOFTONE Impact

IMPACT was founded in 1998, based in Greece, and pioneered in the IT sector, implementing significant projects in the domestic market and abroad. The company is the leading certified provider of eInvoicing services, and from 2022, it is part of the SOFTONE. IMPACT's portfolio of offered solutions covers the entire range of the supply chain, from forecasting needs and order proposal, delivery, invoicing, archiving and document management to payment management and tracking. The company interconnects over 50,000 companies worldwide, ensuring the quality and reliability of its services by implementing the international Information Security Management System-ISO 27001:2013. With IMPACT's solutions, companies reap significant benefits such as reducing operating costs, automating document management, optimizing internal processes, and adding value to their product. For more information, please visit www.impact.gr.

SOFTONE is one of the largest cloud-based business software providers in Greece and SE Europe. SOFTONE consists nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft), employs more than 700 professionals and counts more than 60,000 active customers.

SOFTONE IMPACT is looking for a Sales Administrative Assistant to join our team.

Your Role

As a Sales Support Specialist you will play a crucial role in ensuring the smooth functioning of the sales team by providing administrative and operational support. Your primary responsibility will be to assist the sales team in achieving their targets and enhancing customer satisfaction. This position involves close collaboration with sales representatives, customers, and various internal departments to streamline processes and contribute to the overall success of the sales function.

Your contribution to the success of the team:

Customer Interaction:

Act as a primary point of contact for customer inquiries and requests. Respond promptly and professionally to customer emails, calls, and messages. Coordinate with Key Account Managers to gather necessary information for customer support

Proposal Preparation Processing:

Facilitate and manage the end-to-end financial proposal preparation and sales orders under the guidance of Key Account Managers

Documentation and Reporting:

• Maintain and organize sales documentation, contracts, and CRM records

• Assist in preparing sales presentations and proposals

Communication and Coordination:

• Communicate effectively with internal teams to gather information and address customer queries

• Coordinate with finance for invoicing and payment-related matters

• Collaborate with Sales Team & Marketing Dept. to ensure alignment between sales efforts and promotional activities

Sales Team Support:

• Assist Key Account Managers in managing their schedules, appointments, and travel arrangements

• Provide administrative support for sales meetings, conferences, and events

Customer Relationship Management (CRM):

• Utilize CRM and ERP tools to update and maintain customer information

• Monitor and report on customer engagement and interactions

Your Qualifications & Skills

• 2-3 Years previous working experience in similar position
• University degree in Business or similar

• Excellent knowledge of the MS Office suite, understanding ERP/CRM basic functions

• Excellent knowledge of English language

• Very good organizational and time-management skills

• Strong written and verbal communication skills

• Attention to detail, accuracy and ability to manage multiple priorities

• Ability to work as a team member

• Ability to work under pressure

Your Benefits

We are growing our team with the vision of attracting and developing talented professionals who will contribute to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance & pension plans

🏠Hybrid working model & flexible working hours

💯Opportunity to work alongside experienced people who are always eager to mentor

📖 Funded training & development opportunities

🥪Subsidized onsite high quality catering food services & snacks

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We foster security 
• We focus on sustainable development
• We care about people  
• We are connected

Do you feel excited about the above? If so, apply to this job opportunity.