Sales Admin Officer

• Payment confirmation
• Daily order booking
• ATC Creation
• Open ATC management
• ATC movement record keeping
• ITA creation
• Issuance of ATCs to transport department/customer/customer representative
• Company order creation procedures compliance
• Sales officer/coordinator team coordination (for order creation)
• Transport and logistics coordination (to ensure seamless dispatch)
• Compilation of customer service sales report
• Maintenance of strict customer account statements confidentiality
• Customer account balance confirmation
• Customer queries management
• Development and implementation of customer experience improvement tactics and strategies
• Collation of periodic sales reports for review and submission to DCP Management
• Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
• Identification and recommendation of sales operation improvement to the Head of Sales & Marketing
Execution of any other duties assigned by Senior or Head of Sales and Marketing

Requirements

• Bachelor's degree in Sales & Marketing or any related discipline.
• At least 3 years of work experience in Sales Operations
• Customer service management
• Excellent communication skills both verbal and written (English and Swahili)
• Strong leadership skills
• Report complication
• Problems solving skills.
• Teamwork skills
• Computer skills – MS Office Suite

Benefits

• Personal Health Insurance
• Pay Off Time
• Training and Development