Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
The role
The Inside Sales / SMB function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other digital channels. Primary responsibility is to grow the revenue stream through strong retention, cross-sell and up-sell of new opportunities and managing the renewal process for small to medium sized business.
Responsibilities
- Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients.
- Manage the renewal process for small to medium businesses.
- Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
- Grow the revenue stream by identifying new logo opportunities, win-back opportunities and cross-sell opportunities.
- Proactively look for ways to improve the customers’ current processes and implement/upgrade new or more effective modern solutions.
- Collaborate with the Solution Sales to develop accounts and achieve revenue targets
- Provide support to customers to help resolve complex contract or usage queries and invoice disputes
- Effectively and powerfully communicate the value proposition to prospective customers through a consultative process to ensure customer growth.
- Develop and maintain consistent and accurate data in relevant CRM software (e.g. SFDC) and other sales tools to support forecasting
Skills
- Minimum of two (2) years of inside Sales, renewal sales or sales support experience with a strong track record of success.
- Proven success in B2B sales, and account management experience are preferred
- Highly driven, focused and committed with consistent sales achievement
- Proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment
- Ability to manage and report on opportunities throughout the various stages within the sales pipeline.
- Proficiency in CRM software (e.g., SFDC) and Microsoft Office Suite skills
- Ability to operate in a high velocity, metrics driven sales organization
- Positive “can do” attitude, sense of urgency and strong desire to be successful
- Strong phone presence with active listening, negotiation and closing skills
- Have a knowledge of up-to-date industry trends, competitors, and emerging technologies
- Excellent verbal and written communications skills
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Fluency in Norwegian and English languages.
- Bachelor's Degree Preferred
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Norway include:
· Beautiful modern office in central Oslo with frequent social events
· 25 days holiday per year plus 5 extra days off at Christmas and Easter
· Two paid volunteer days to contribute to causes in your community
· Sponsored gym membership (up to 250kr per month)
· Free group training two days a week with personal trainer
· Free use of training facilities at the office
· Access to company cabin
· Canteen with discounted lunch prices
· A focus on a healthy work life balance with access to great health insurance and pension
· Access to free services providing support and counselling
· Flexible working and hybrid working arrangements for most roles
Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!
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