Experian Automotive is growing in Costa Rica! We are in need of Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. This role will be assigned a territory of automotive dealer or dealer group accounts and will be responsible for managing, retaining, and expanding our account base.
Key Responsibilities:
- Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
- Daily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our service
- Manage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellations
- Coordinate internal resources to ensure client requests are satisfied in a timely fashion
- Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end users
- Retain accounts by negotiating contract renewals
- Sell into assigned account base following a proven sales process
- Present additional Experian product offerings that will help dealers meet their goals and objectives
- Maintain customer contact database and sales/retention processes
- Collect and present “voice of customer” feedback to product team for product improvement opportunities
- Collaborate and team with peers, including internal and external business partners
- Attend trade shows and offsite client meetings as needed
- Bachelor’s Degree or equivalent experience within automotive retail or SAAS
- 2 year of sales, account management, or customer service experience within automotive retail or SAAS
- Must be fluent in English.
- Experience within high touch “outbound call center” environment
- Experience solving complex customer problems with positive outcomes
- Excellent oral and written communication skills
- V-suite level servicing and contract negotiation experience preferred
- Experience with proven sales or account management methodology
- Self-starter, strong personality, and ability to network
- Effective presentation skills
- Proven track record of sales or account management success
- Proficient with standard CRM’s and Microsoft Office Products
- Ability to travel when needed, up to 10%
This is a permanent home-based role in Costa Rica. No relocation available.
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Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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