The Latin America Account Manager for CFDs is a multifaceted role responsible for client success and growth within the Latin American market. This role requires a deep understanding of the financial markets, along with the ability to educate clients on the platform, trading tools, and available instruments. They build strong relationships by understanding client needs and providing tailored support, while also achieving sales targets and maintaining client satisfaction through proactive communication and issue resolution.
- Servicing a portfolio of clients from Latin America in the CFD marketplace by providing general market information to clients
- Assist clients with queries regarding trading and the instruments available for use by the client
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
- Training new clients on companies' platforms and trading tools
- Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required
- Take ownership of your clients’ problems and liaise with other departments, when required, to escalate and resolve issues and/or report faults
- Achieving monthly targets.Contacting clients to provide general market updates
- Utilising retention strategies to maximise client satisfaction
- Ensuring timely follow-up of all contacts
- Maintain high levels of client acquisition, retention and re-activation.
Requirements:
- Native Latin American Spanish essential, with Portuguese advantageous
- Excellent verbal and written communication skills.Proven experience working within client services
- Excellent communication and negotiation skills
- Ability to create rapport quickly and develop relationships further
- Financial market knowledge/trading experience
- Ability to work hours adjusted to be able to call LATAM clients.
In return, you will receive:
- International Team Collaboration
- State-of-the-art Equipment
- Generous Annual Leave Policy
- Employee Referral Program
- Comprehensive Private Medical Insurance
- Annual Global Performance Review Cycle.
