Ngage Live Chat and DLS, are currently on the hunt for an energetic, proactive, and resourceful Sales Account Administrator to join our team!
This role will perform various activities to drive Ngage, Nolo and DLS sales results and support leadership, ensuring the smooth flow of information and follow-up for identifying and acquiring prospective customers as well as supporting existing customers. This role will work alongside leadership to create and implement the tactical approaches necessary to achieve our broader strategic goals, along with providing day-to-day administrative support to them. This role will be an essential part of the team as they build current client and prospect relationships and generate additional revenue opportunities.
RESPONSIBILITIES:
Assist sales leadership with implementing target market strategy and working with managers and reps on the generation of relevant prospective client lists.
Balance the sales and account management needs of multiple product lines within the same product type and vertical.
Oversee and report on the full-cycle onboarding of new customers, including contract processing and retention transition.
Build/maintain strong relationships with internal departments to problem-solve customer issues and expedite resolutions.
Research and provide resolutions to all billing questions (cancels, credits, collections, and monthly expiration handling).
Reconcile and oversee lead distribution, including inbound leads, referrals and cross-sells.
Support in the commission processing, including billing breakdown and oversight of related documents.
Run and maintain reports needed to efficiently and effectively execute account business reviews and early account renewals.
Perform other responsibilities or duties, including expense reports, as assigned.
QUALIFICATIONS:
Associate degree or equivalent experience;
1-2 years of experience with
Advanced usage of spreadsheet applications such as Excel and Google Sheets
Reporting to Director-level (or comparable/higher) role
Direct ownership, or reporting to the direct owner, of key sales KPIs
Owning projects and being responsible for their results
Excellent written and verbal communication skills.
Good interpersonal and time management skills.
Strong analytical and reporting skills.
Attention to detail; ability to work on multiple tasks and prioritize accordingly.
Excellent PC and software skills.
Salesforce.com, Outreach.io, and Google Workspace experience is helpful.
Ability to demonstrate initiative, leadership, and delivery of results (proactive rather than reactive).
Why Ngage and DLS? What do we do?
Ngage Live Chat is a digital marketing company that can help increase conversion rates on websites by implementing our live chat feature. When a visitor arrives, a chat window appears and the Ngagement begins. Law Firms and small businesses across the country are able to generate more total leads from their existing website with the addition of the Ngage live Chat Feature.
The Direct Leads Service, also known as DLS, is offered to law firms who are interested in taking on additional clients and growing their practice. These leads are generated in over 20 different legal practice areas across the country. Direct Leads are exclusive, engaged, and vetted to make sure they are relevant to a firm’s practice and geography, which increases the probability that the firm will convert them into clients.
Ngage Live Chat and DLS are a part of Martindale-Avvo, a family of market-leading brands designed to grow professional practices. Our network of legal marketing resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com and other top-ranking destinations, provides access to more than 25 million consumers monthly—400,000 of whom request to speak with an attorney.
We Offer:
- Hands-on, continuous training.
- PTO + 8 paid holidays.
- Competitive benefits: medical, vision, dental and life.
- 401(k) Match.
- Hybrid work schedule.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
