As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
Position Overview
The RVP, Customer Expansion is a strategic leadership role responsible for driving revenue growth through the development and execution of effective upsell and cross sell strategies. This position requires a dynamic leader with a deep understanding of customer needs, market trends, and sales processes. The RVP, Customer Expansion will work closely with cross-functional teams to identify opportunities, develop tailored solutions, and implement programs that enhance customer value and increase sales.
Job Responsibilities
- Strategic Planning and Execution
- Develop and implement a comprehensive upsell strategy aligned with the company’s overall business goals.
- Identify target segments and develop tailored upsell approaches for different customer profiles.
- Continuously monitor and adjust strategies based on market trends, customer feedback, and performance metrics.
- Team Leadership and Development
- Lead and manage a team of upsell specialists, providing guidance, training, and support to achieve sales targets.
- Foster a culture of high performance, collaboration, and continuous improvement within the team.
- Set clear goals, performance metrics, and expectations for the upsell team.
- Cross-Functional Collaboration
- Work closely with solution consulting, customer success, sales development, and marketing teams to ensure alignment and integration of upsell strategies.
- Collaborate with customer success to develop and support upsell opportunities.
- Partner with marketing to create effective promotional materials and campaigns that drive upsell initiatives.
- Data Analysis and Reporting
- Utilize data and analytics to identify upsell opportunities, track performance, and measure the effectiveness of upsell initiatives.
- Provide regular reports and insights to senior leadership on upsell performance and revenue impact.
- Implement tools and systems to enhance data-driven decision-making within the upsell team.
- Revenue Growth
- Drive revenue growth through effective upsell strategies, ensuring a significant contribution to the company’s overall sales targets.
- Identify and pursue new revenue streams and market opportunities.
- Develop pricing and packaging strategies that maximize upsell potential.
- Other duties as assigned
Required Qualifications
- Minimum of 10 years of experience in sales, business development, or a related role, with at least 5 years in a leadership position focused on upselling or account management.
- Proven track record of developing and executing successful upsell strategies.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in data analysis and using CRM systems.
- Strategic thinking and problem-solving abilities.
- Customer-centric mindset with a strong focus on delivering value.
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at
[email protected].
Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.
Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
