Your key responsibilities
Book rail, ferry and boat tickets as well as accommodation promptly and accurately with appropriate customer-specific sleeping/seating arrangements and meal options.
Sign off trip finances and risk profiles, adjusting if needed, ensuring appropriate revenues and uploading spend receipts in runtime.
Promptly produce accurate Journey Summaries for our customers’ trips, detailing transport information including class and times as well as accommodation and room details.
Provide feedback on problem journeys and recommendations for improved routes to our Concierge, Marketing, Product and Tech teams, contributing to increased deliverability, margin and customer satisfaction (NPS) over time.
Providing input on booking and ticketing processes to improve efficiency and advocate for processes/technologies/tools for further automation.
Act as a business owner for technical developments.
What we’re looking for
Significant professional or private experience booking travel arrangements including accommodation and overland transport, and rerouting overland trips in the face of disruption.
Good knowledge of European rail infrastructure and a strong general understanding of Byway regions.
The ability to work quickly under time constraints without making mistakes.
Excellent verbal and written communication skills.
High data literacy with strong analytical and problem-solving skills
Fiscal responsibility: the ability to make data-driven decisions and balance customer enjoyment, trip fragility and disruption risk with revenue/margin.
Familiarity working with technology and databases.
What would be great (but isn’t required)
Expertise with accessible rail travel booking systems.
Experience collaborating with technology teams to inform product development.
What we offer
£29,000 - £32,000 p.a. depending on experience - London salary, but work from anywhere
Remote-first, flexible working:
20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space
2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!)
One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends
An annual autumn Away Afternoon and optional Weekend Away in spring
The process
If we like your application, we'll schedule a 15-minute call for you and Izzy, our Routing Team Lead. After that, there's a short take-home scenario followed by a 30-minute follow-up call. Lastly, there would then be a top-grade interview too, which would be with Izzy and Claire (Head of Ops), Cat (CEO), or Holly (CMO). If that's great, we move to job offer and references!
We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.
Interested?
We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
Applications close
5th November 2024
