Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
W Costa Navarino is looking for an IRD Manager. The selected candidate will be responsible for managing, training, and supporting associates in adhering to Standard Operating Procedures (SoPs) for room service deliveries. They will ensure both guest and associate satisfaction while maintaining the operating budget. Additionally, the candidate will assist with daily operations to maximize guest satisfaction and contribute to overall profitability.
Responsibilities
- Communicate departmental goals to team, to achieve desired results and meet or even exceed budgeted goals, maximizing departmental financial performance.
- Improve guests and associates ‘satisfaction, while building good working relations with other hotel departments and empower team to do the same.
- Interact with guests to obtain quality results in GSS. Handle guest complaints, provide immediate solutions and receive follow-up feedback, while updating GXP system.
- Coach team members, handle associates’ questions and concerns. Identify developmental needs and assist associates to improve knowledge and skills
- Ensure effective communication through departmental meetings, providing information to TL and associates in a consistent manner. Supervise daily shifts and delegate tasks accordingly. Assist in daily operations.
- Ensure compliance with Room service policies, standards and procedures.
- Participate in recruitment phases of IRD associates and prepare weekly rosters taking in consideration BOB, Budget and VIPs in house, ensuring GSS remaining days of annual leaves.
- Monitor and change weekly if necessary, PAR stock and control SAP orders, while taking monthly stock take.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news.
Requirements
- Two years of experience as a Room Service Team Leader or Assistant Manager.
- An Associate degree (IEK) or a two-year technical certificate, or a Bachelor’s Degree in Tourism.
- Fluent in both English and Greek, with strong verbal and written communication skills.
- Excellent communication abilities, both verbal and written.
- Strong multitasking skills, flexibility, and a positive attitude.
- Proficient in hotel systems, including Opera, Micros, and FMC.
- Solid computer skills, particularly in Microsoft Office.
- Familiarity with HACCP and ISO 22000 standards.
- Ability to analyze Profit and Loss statements and interpret Banquet Event Orders.
- Competent in preparing rosters based on hotel needs and updating the SCAN HRS system.
- Skilled in training and leading team members.
- Knowledgeable in menu engineering, room orientation, and overall resort knowledge.
- Strong customer service orientation with effective complaint handling skills.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
