Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs:
1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures
2)Assuring an active follow-up of open cases via the monitor info
3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines
4)Escalating cases according to the escalation process
5)Using their acquired technical understanding to communicate with all parties in a correct and clear way
Requirements
Necessary language profile: Romanian + Bulgarian with English
Basic skills in MS office applications, technical awareness of commercial vehicles, previous experience in a customer service role
Excellent interpersonal and active listening skills
Clear communication skills
Problem solving mindset
Strong attention to detail
Ability to work well in a team
Multitasking skills and good organisational abilities
Ability to attend training in UK for 4 weeks paid by company
Outsmarting Digital Skills Shortage with Global Recruiters and Algorithms.🏆Since 2014 Cross Border Talents has been converting more Companies and Candidates to international recruitment than any traditional recruitment company.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
