Job Purpose
Leads and directs RMS Field Operations at a country level. The Delivery Leader is responsible for the overall fiscal and operational performance of field operations team, which includes Quality Control Tower (QCT Analyst ) Field Team Leaders, and Field Auditors.
Job Responsibilities:
- Lead and motivate the field organization to ensure the delivery of high quality, timely and validated data to clients, representative of the markets from which it is collected.
- Coach and develop leaders and associates to build a pipeline of talent to support future needs of the organization.
- Effectively partner with local, regional and global stakeholders to ensure alignment of the Operational and Business strategy.
- Ensure field team leaders have adequate resources to meet business requirements for their assigned area.
- Plan and direct field operations to ensure the delivery of validated data to clients in a timely and efficient manner.
- Provide fiscal planning, budgeting and overall financial management for the Collection Team in the markets.
- Drive productivity to achieve optimal organizational efficiency and meet plan commitments.
- Collaborate with the Operations leader in determining and executing the Operations strategy for the market to meet the needs of the business.
- Recruit/Build a strong team of resources with diverse capabilities to achieve business needs and a high-performing work environment continuously optimizing resource allocation, organization design and reporting models to deliver the business plan.
- Ensure the continuous delivery of quality and performance excellence in field collection operations.
- Ensure the evaluation of organizational performance via performance improvement programs and regular operating reviews.
- Partner with Global Enablement teams to ensure the implementation and maintenance of standards and governance.
- Play a leading role in developing and mentoring high-performance individuals capable of assuming roles of increasing responsibility within and across the organization.
- Lead and empower local Field Team Leaders in the effective management of resources, business strategy and planning.
- Establish and maintain effective channels of communication, promoting a culture of collaboration and integration for end-to-end delivery of services in Input Operations.
- Ensure compliance with all applicable personnel and business practices, standards and regulations.
- Coordinate with IO COE Leader on all operational support activities provided by the IO COE.
Scope:
- Budget Responsibility: Yes, 1 M - 4 M
- Number of employees managed: 6-11
- Number of third party employees (contractors/outsourced) directly (budget)/indirectly (line management) managed: Yes
Role Requirements:
- Minimum 8 years of experience, with 4 years in a leadership level position within Nielsen Operations or comparable business.
- Multi-functional business experience leading, dynamic organizations, including strong team leadership experience.
- Experience developing and implementing strategic business plans and new organizational designs; demonstrated capability to balance short term focus with long term planning to deliver business objectives.
- Experience managing budgets in a complex business environment.
- Experience managing operations outsourcing/off shoring initiatives.
- Ability to generate respect and trust from employees and external constituencies; capable of energizing and empowering a diverse, multi-cultural operation.
- Working knowledge of RMS products in order to relate to client requirements.
- Excellent interpersonal, communications, public speaking, and presentation skills.
- Willingness to travel within and outside home market.
- Experience with operational transformation programs.
- Technology knowledge and innovative mindset.
- Comfortable operating in environments of uncertainty due to transformation and changes.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
