We are on an exciting journey, establishing the Business Process Management organization, within Retail Concept Operations. This area will consist of roles connected to improving processes and capabilities. Retail Concept Operations will be an important contributor to the end-to-end Customer process and are working together, across IKEA to secure value creation through our processes.  We want to improve IKEA value chain focusing on the Retail System and the Customer Experience, what are the preconditions, the operations, and the feedback loop to transform and keep developing IKEA 

About you   

In this role you will work intricately connected to the retail processes and the capability areas connected to the Retail System. You will be responsible for holding together the roadmap and aligning across the whole IKEA value change to secure the development of the right capabilities and to avoid duplication of work across IKEA. This includes alignment with Range and Supply roadmap leaders and all our Retail partners.   

Working in close collaboration, you should secure what to be developed where and to support the overall business processes. In addition, being part of the Retail Concept organization, you must have an interest in the IKEA concept, understand IKEA Brand and commerciality, as the work is the lead the roadmap for the Retail System core process (Common Content and Customer Experience End to End) within Retail Concept and align across the value chain.   

To be successful in this role, you should have:

• Minimum 5 years in similar position/background, e.g. Strategic planner, Business architect, Lean portfolio manager or Program manager at senior level (C level).
• Minimum 5 years in management/consulting in business consulting or similar. 
• Experience of roadmap development and communication   
• Experience of strategic business analysis   
• Extensive experience working with, and communicating to, Senior Management teams   
• Experience owning and leading the development of materials, models and frameworks   
• Extensive experience leading others through influence and teamwork   
• Strong organisational and planning skills   
• Good knowledge of general business capability models   
• Good knowledge of different performance frameworks such as OKR   
• Familiar with software financial models   
• Familiar with portfolio management   
• Ability to work with business stakeholders across IKEA   

As Roadmap Leader, you will;  

• Lead, develop and maintain the IKEA strategic roadmap for end to end Common Content and Customer Experience on behalf of the Process Owner (Retail Concept Manager). The Roadmap should capture high level movements/strategic initiatives that have an impact on the totality of IKEA business and require significant effort across organizations   
• Facilitate sequencing, planning and prioritization based on business needs, financial frames, and strategic objectives   
• Enable and support IKEA organizations to successfully execute the IKEA strategy   
• Orchestrate implementation of pre-requisites and help CBs define OKR's that contribute to strategic goals   
• Support Core Businesses and Franchisees to define their objectives & key results, on an annual base, that contribute to the strategic goals   
• Orchestrate interaction with decentralized capabilities of Portfolio Management and Performance Management sitting in the businesses, where actual execution happens   
• Lead issue resolution related to sequencing and timing between strategic initiatives, and follow-up on roadmap initiatives   
• Lead the tertial review of the IKEA Roadmap. Chair tertial follow-up meetings   
• Resolve overarching impediments, which can’t be solved within the executing organizations   

Retail Concept, part of Inter IKEA Systems B.V. continuously develops the IKEA Concept and ensures its successful implementation in new and existing markets. Inter IKEA Systems B.V. is the IKEA franchisor and owner of the IKEA Brand. 

This role is within Retail Concept Operations and will work across the leadership areas in Retail Concept: Retail Experience, Brand & Marketing, Learning and Development and Expansion.  But also with Range, Supply and all our franchisees. We are on a journey that needs passionate people who embrace change and development, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things so IKEA can be an even better home furnishing retailer in the future.   

Additional information 

This position is full-time (40 hours per week) and is located Malmö (SE) or in Delft (NL). Some travel will be required and in this role you will be reporting to the Business Process Manager at Retail Concept. We believe in working together and we work the majority of the time from the office, a hybrid solution between the office and working remotely will create the best environment for us to be creative, productive, and find a work-life balance.  

Please send your application (CV) in English to us by 18 March 2025. We really want to get to know you, so make sure you tell us why you want to work at IKEA and why you would be a good fit for this role . 

We want to become an even more affordable, sustainable and accessible home furnishing retailer in an omni-channel reality. We bring business and data & technology together to improve how we work and meet customers, and enable us to focus on creating value. So we can continuously improve and scale IKEA, together with our partners and the many people.