Axon is hiring a

RMA Technician (Onsite)

Scottsdale, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The RMA Technician II is responsible for initial testing and troubleshooting of devices returned by customers, primarily working under RMA Lead Technician.

What You’ll Do 

Location: Scottsdale, Arizona

  • Will coordinate with RMA Lead for primary devices to work with
  • Individually contribute to Quality Databases used, such as Jira and MS Dynamics365
  • Follow given testing documents or data recovery processes for Axon Products
  • Must be available for up to 10% travel.
  • Test and repair devices on multiple platforms.
  • Inventory management – “transfer and scrap journals”
  • Work with Quality Engineers to perform deeper analysis of devices

Preferred Qualifications:

  • Electronic/Electrical Manufacturing and R&D Experience.
  • Proficient in MS Dynamics365 and Jira.

Soft Skills:

  • Accuracy of data input
  • Microsoft Office
  • Fine motor skills for repair of small electrical components
  • Ability to lift 50 lbs unassisted (carrying battery totes, etc)
  • Capable of safely working in a warehouse environment
  • Willingness to switch roles to support the overall team when needed

What You Bring

Desire to work in a high paced environment testing electronic devices. Analytical skills are a must. Ready to become effective in root cause analysis and problem solving. Good team building and communications to function within an established team.

Basic Qualifications:

  • Prepared for root cause analysis and problem solving
  • Capable communication and organization skills.
  • Proficiency on multiple platforms
  • Can perform inventory management functions

Preferred Qualifications:

  • Electronic/Electrical Manufacturing and R&D Experience.
  • Proficient in MS Dynamics365 and Jira.

Soft Skills:

  • Accuracy of data input
  • Microsoft Office
  • Fine motor skills for repair of small electrical components
  • Ability to lift 50 lbs unassisted (carrying battery totes, etc)
  • Capable of safely working in a warehouse environment
  • Willingness to switch roles to support the overall team when needed

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The pay: Axon’s hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 14.42 in the lowest geographic market and USD 24.04 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits ( http://www.axon.com/careers/benefits).

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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