Primary Function of the Position
The RMA Logistics Coordinator is responsible for processing Service return materials (RMAs) and coordination of domestic and international Service-related shipments. This position will actively monitor and expedite the movement of materials through the Service Logistics processes.
Essential Job Duties
This position will fulfill the following roles:
- Process, disposition, and track related returns
- Receive all field returns
- Process specific returns requiring sterilization to ensure safe handling
- Process all items returned from repair service providers into appropriate inventory locations
- Ship and receive repairable items to and from external service providers
- Expedite excess returns for priority release to Service Inventory
- Manage discrepant returns to enable RMA processing
- Control return material storage within RMA Receiving area
- Identify and communicate gaps in RMA process
- Process shipments in a timely manner according to service level requirements
- Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions
- Perform other projects or duties that may be assigned
- Assist Material Handlers as needed to drive productivity and accuracy
- Comply with general Good Warehouse Practices (GWP) and Warehouse housekeeping processes
- Maintain warehouse safety and housekeeping in accordance with 5S principles.
- Achieve all warehouse-related tasks certifications
- Communicate verbally and via email the status of material movements and transactions to appropriate internal and external customers
- Actively participate in the Continuous Improvement program, including the creation and implementation of small-scale improvements
Required Skills and Experience
- Typically requires a minimum of 1-2 years of related experience at Intuitive, or relevant external experience of 2 - 4 years
- Experience and/or certification in operating material-handling equipment
- Ability to adhere to attendance, safety, quality, and performance guidelines
- Proficiency in use of Microsoft Office suite of applications.
- Understanding of ERP Business Information Systems (e.g. SAP, Oracle, Agile)
- Ability to identify opportunities and obstacles and take appropriate necessary action to address.
- Demonstrates the composure required to perform effectively under stressful situations.
- Possess strong problem solving and decision making skills.
- Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives.
- The ability to assess risk and willingness to take calculated risks to achieve goals
Required Education and Training
- Possess high school degree/ Secondary Education or equivalent.
- Knowledge of Kanban systems and other lean principles.
Working Conditions
- Ability to lift material up to 35 lbs.
- Load & unload trucks as needed via forklift or pallet jacks.
- Wrap, weigh & prepare shipments on skids/pallets.
- Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required.
Preferred Skills and Experience
- Must continuously exhibit and showcase CCEE (Character, Capacity, Energy, and Experience)
- Excellent verbal, written skills, and interpersonal skills.
- Ability to meet deadlines and work well under pressure.
- Ability to work independently.
- Motivated self-starter with the ability to learn quickly and apply new knowledge effectively
- Knowledge of Service Operations and/or Reverse Logistics
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
EEO and AA Policy
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
