Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.
And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.
📈 Opportunity Size
The ecommerce experience has been static for 20+ years and is perhaps the largest opportunity in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!
💻 Role
- Monitoring: Tracking fraud trends and analyzing the root causes of fraud.
- Developing strategies: Creating tools, processes, and strategies to improve fraud detection.
- Assessing risk: Evaluating new tools and existing processes for fraud risk, and proposing ways to mitigate it.
- Managing fraud controls: Collaborating with technology and fraud operations teams to manage fraud controls.
- Tracking performance: Monitoring the performance of fraud strategies, tools, and processes.
- Identifying opportunities: Looking for opportunities to invest in fraud protection for the short and long term.
- Supporting new product launches: Analyzing fraud risks for new products and countries, and developing strategies to mitigate those risks before and after launch.
- Work closely with the Risk, Fraud, Disputes and Data Analytics team.
👋 About You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here, but here are a few criteria we're looking for in this role:
- Reporting to the CISO in our CyberSecurity and Risk Prevention group
- Interest in having a direct impact on Whatnot’s mission
- Responsible for the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage the customer journey across the product
- Assists in the development and optimization of fraud mitigation controls within our framework of tools to ensure the business meets or exceeds our trust and risk goals while supporting business growth targets
- Measure and monitor fraud performance for the purpose of statistically quantifying risk and opportunity
- Seeks and designs creative solutions to risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data
- Endless curiosity and the passion to understand our customers and the transaction pattern
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
