We are on the lookout for a Risk Reporting Specialist in our Cologne office to support the daily operational risk tasks such as chargebacks, bank recalls, and transaction monitoring. You will be the point of contact for banks and payment providers for incidents around risk, fraud, and chargebacks and you will be working closely together with our Compliance team as well ensuring continued compliance with AML regulations. You will be part of our Risk team composed of 6 passionate Risk professionals located in Cologne, Germany & Mexico City.
What you'll be doing:
- Handle Fraud- & Risk Reporting by reviewing the relevant metrics.
- Create- & provide Reports based on internal KPIs and procedures
- Maintain the Risk Reporting Portfolio
- Provide input to the maintenance/updates of the departmental Tools and Procedures.
- Effectively communicate with internal and external stakeholders
- Initiate and assume responsibility for ad hoc project work within the department
- Create Monitoring Models
- Work closely with the Team Leader and Department Head to make sure standards are met and suggest improvements
- Performing other duties as reasonably required for the operational efficiency,
- responsibilities, and goals
- Writing a comprehensive analysis of the Customer activity to support the disposition to close a case or escalate for further action.
- Document and report the investigation findings and prepare case files for review
You'll need to have:
- Experience working with Excel, SQL, Google BigQuery, Google Colab, and Google Apps Script.
- Minimum of 3-5 years of work experience in the field of Risk & Compliance (advantageous), Finance, E-Commerce, or related.
- Detail-oriented with demonstrated analytical, numerical, and critical thinking skills.
- Commercial awareness and ability to understand broader business issues.
- Self-motivated, organized, and result-oriented personality, who is extremely reliable.
- Excellent time- and self-management skills and the ability to work in a collaborative agile environment, as well as independently.
- Fluent in English.
