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Aspire is hiring a

Risk Operations Analyst (Incident Management)

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About the Team:

Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the Role:

  • Manage to track the incident and policy breaches reports related to: Customer complaints associated with product outage, process issues; misallocation of funds to clients, erroneous crediting/debiting of funds to/from clients, late payment of credit card bills, late payments of subscription fees, etc. 
  • Manage to take the risk actions after assessing the severity of reported incident cases
  • Collaborate with different stakeholders to identify the incident remediation actions within SLA, and escalate the related cases causing either a delay in resolution or an an actual SLA breach on time
  • Manage to track the remediation actions of the reported incident, and follow up the remediation progress
  • Manage to maintain the incident reporting data in one place according to Incident management KPIs
  • Support the manager to improve and update the SOPs according to the daily operational practice

Minimum Qualifications:

  • At least 1~2 years working experience in Finance /Banking /Fintech /Ecommerce industry
  • Strong detail-oriented mindset, capable of handling complex and large volume of information while extracting key insights and prioritizing the next steps
  • Ability to analyze the data and identify the root causes of the incidents
  • Excellent communication skills, and strong ability to work with different teams
  • Strong logical thinking, learning and communication skills
  • Willing to learn and grow with the company - we’re growing fast!
  • Able to work out of our India offices in either Bangalore / Gurugram on a hybrid work arrangement

Preferred Qualifications:

  • Data analytical skill such as SQL / Python is a plus

 

 

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected]. 

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