The Analyst, Risk Solution Services will help Visa clients manage the risk of accepting payments. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions and Responsibilities
Communication and Presentation
Communicates professionally, succinctly, independently, and with relevance based on audience and topic
Shares efficiencies and best practices with colleagues
Consulting Expertise
Drives client revenue optimization by leveraging relationships and strategies that align with Risk Solutions Services goals, automation, and retention objectives
Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
Remains proficient and is an early adopter in complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
Anticipates fluctuations and proactively identifies anomalies with business relationships
Solutions Delivery
Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules (other than policy scenarios)
Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
Participates in projects and events that advance Risk Solutions Services and Visa success
Identifies and influences clients and internal business partners to explore Risk Solutions Services and complementary Visa product offerings
Remains proficient in Visa and partner integrations, order and technical flow, and support resources
Understands how client strategies and risk configurations potentially impact Visa revenue
Analysis, Data, and Reporting
Increases automation by leveraging internal features and available client attributes
Aligns acceptance and fraud KPIs with Risk Solutions Services objectives
Uses Business Intelligence tools to continually highlight client return on investment
Processes ad hoc requests and uses existing functionality to accomplish goals
Contributes to the continual enhancement of analytical tools
Industry Knowledge
Builds industry knowledge through internal and external resources
Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
Understands regional risk regulations
Remains current on regional competitive landscape
Confidently consults clients on how payment ecosystems work
Uses knowledge of competitive landscape to shape solutions delivery
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications