What We Do
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.
Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.
If you’re ambitious, bold and ready to take your career to the next level, get in touch!
Risk and Fraud at Coda
Discover your hidden detective skills and become part of Coda's Risk and Fraud team, where we excel in finding and looking into shady transactions. We work hand-in-hand with managers from different countries, creating tailored systems to minimize fraud risks in each territory.
Armed with expertise and cutting-edge strategies, we are always ready to face the challenge of shielding our clients and intercepting fraudsters at every turn.
Responsibilities
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24/7 Transaction Alert Monitoring: You will oversee our round-the-clock transaction alert monitoring system, ensuring prompt identification and response to potential fraudulent activities.
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Dispute Management: You will manage dispute resolution processes across multiple countries and platforms, maintaining thresholds for various monitoring programs to ensure compliance and efficiency.
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Customer Complaint Handling: You will address and resolve customer complaints related to fraud, providing timely and effective solutions to daily escalations from Payment Channels (PC) and Publishers.
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AML Transaction Monitoring: You will participate in Anti-Money Laundering (AML) Transaction Monitoring, serving as a Level 2 investigator to identify, report suspicious activities, file and review ISTR.
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Process Optimization: You will optimize existing operational processes and contribute to projects aimed at implementing advanced fraud prevention measures.
Requirements
- 3+ years of experience in Risk Investigation/Operation work in an payments, ecommerce or SaaS company
- Attention to detail and identifying underlying patterns of Fraud
- Strong organizational, communication and project management skills
- Working proficiency in dispute management, evidence templating etc
- Working experience with at least one Payment channel portals
- SQL query knowledge is a plus
- Willing to work in a shifting schedule (24/7 rotating shift)
Working at Coda
Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!
Our Perks*
WFH Support: Get a monthly allowance to cover your work-from-home expenses and keep you connected.
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
