Risk Account Manager with Spanish

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Job Description:

Risk Account Managers are in charge of the daily risk communication with the merchants and represent Nuvei towards them. They are answering merchants’ requests in the shortest SLA possible, communicating with Risk Teams (Risk Monitoring, Credit Risk, Dispute Specialists and BI/Risk Data Analysts) to resolve and respond to merchant requests (Fraud investigations, Approval ratio, 3D settings etc.); configuring suggested rules per Risk Teams’ suggestion within the back-office.

Key responsibilities include, but are not limited to:

• Address the merchants' queries/requests to the Risk Teams and get back to the merchant in the shortest SLA possible.
• Resolving daily matters with the merchants - informing them of technical issues and aiding with credits and refunds.
• Notifying merchants for Internal escalations from the Risk Teams.
• Communication with merchants - calls/emails.
• Monitoring and analysis of specific accounts.
• Maintain and implement the risk management plan.

Requirements

• University degree (preferably in Finance or Economics)
• Professional experience in risk identification and monitoring.
• Knowledge of risk assessment models.
• Fluency in English and Spanish.
• Computer skills.
• Strong analytical skills.
• Teamwork spirit and ability to keep deadlines.

Benefits

• 2.5 additional days of annual leave a quarter, if the company hits quarterly targets.
• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.