Revenue Support Associate (Salesforce)

About The Role

As Headway grows, so do the volume and complexity of the challenges we face. As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team. Trust will be built on your ability to provide timely responses, take ownership of requests, and become a subject matter expert on the systems and processes being supported.

You will directly own Salesforce cases and ensure SLAs are met. You will be one of two team members who support Salesforce cases and systems access requests. You will work cross-functionally to reduce our monthly contact rate and engage with the senior administrators on enhancements and feature requests. This role reports to the Revenue Operations Systems Senior Manager. You will sit in the systems pillar of the Revenue Operations team and work closely with your peers in the Process and Strategy pillars. You will be essential in supporting requests that are sent from sales associates on the Growth team.

To be successful, you will identify efficiencies or improvements that will reduce the case volume and improve the user experience. Strong written and verbal communication skills are required to support both synchronous and asynchronous updates. While this is an entry level position, increasing your skill-set and integrating into the Revenue Operations Systems team will be important as the Growth team grows and becomes more complex. 

You will: 

• Support a world class sales team by solving Salesforce cases and meeting our monthly SLA (80% of your time).
• Identify key opportunities for efficiencies within our systems.
• Learn systems supported include Salesforce, LeanData, Chili Piper, Gong, Dialpad, among others. 
• Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate (20% of time).
• Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team. 

You will love this role if…

• You have 1-2+ years of experience supporting Salesforce or a similar enterprise-level application.
• You have experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users).
• You have experience managing a ticking system with a high-volume and diversity of requests (1,000 / month). 
• You are interested in learning from an experienced team how to support Salesforce and best-in-class sales applications. 
• You are dedicated to expanding your skill-set to manage projects and system changes.  
• You want to learn what world-class growth looks like.
• You like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues.
• You are a self-starter, with the ability to distill complex problems into simple solutions. 
• You work hard, are a team player, and expect the best from yourself and team members.
• You are generally curious and seek to understand the “why” of a request or issue.
• You are resourceful and lean on your past experiences to be successful, even if not directly related. 

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
  • Group A: $75,000
  • Group B: $67,500
  • Group C: $60,000
  • Examples of cities located in each Compensation Grouping:
    • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development