Revenue Operations Manager (Process/Enablement)

About Float

Float is one of Canada’s fastest growing companies and Top Startups (2024 & 2023), serving Canadian businesses with our innovative smart corporate card, bill pay, and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from Uber, Shopify, Top Hat, Ritual, Ada, and many other incredible tech companies!

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts, feedback, and differing opinions so we can continue to improve. We do our best to keep our decision making decentralized so that all team members contribute.

Our product

Float is Canada’s first modern financial institution built to help Canadian businesses grow. We’re making finance more accessible and saving businesses time and money, while empowering them with capital and disrupting the multi-trillion dollar global B2B finance industry. Backed by some of the best venture capital investors in the world, including Tiger Global, Golden Ventures, and Susa Ventures, we’re looking for pioneers to help us achieve our vision.

About the Role:

As Revenue Operations Manager at Float, you will play a critical role in developing and improving operational processes throughout the growing Revenue organization, which encompasses Sales, Marketing and Customer Experience. This role is pivotal in optimising our go-to-market motion, improving GTM productivity, and ensuring that our Revenue teams are fully equipped to drive growth. In this role, you will work closely with Sales leadership, Marketing leadership, Product, and other cross-functional stakeholders.

Key Responsibilities:

Process: Building Standardized Operational Processes

• Take ownership of Revenue processes that support the full Float customer journey
• Create efficiency of our Sales, Customer Experience  and Marketing functions through building best-in-class processes that accelerate our growth (example: work with Sales leaders to design a sales process for a new product)
• Reduce friction within and between teams by developing clear rules of engagement throughout the entire Revenue funnel (example: handoff processes from BDR to AE to CS)
• Analyze data to highlight areas of opportunity to improve existing processes, and drive change to close identified gaps (example: identify areas of opportunity to increase win rate in a certain segment)
• Collect feedback to identify opportunities for more efficient Revenue processes

Cross-functional Partnership: Collaboration and Communication

• Partner with Sales, Marketing, Finance, and Customer Experience  teams to ensure alignment
• Serve as a point of contact for resolving operational issues and providing guidance on best practices
• Facilitate regular meetings and updates to keep stakeholders informed about Revenue Operations initiatives and outcomes

Everboarding (Skills, Process, Systems Enablement):

• Lead ongoing enablement initiatives to continuously elevate the mindset and skillset of the entire Revenue team by proactively identifying gaps
• Develop and implement continuous learning programs focused on enhancing sales skills, product knowledge, and effective use of tools
• Equip the Sales  team with the necessary tools, collateral, and training to effectively communicate Float’s value proposition to the market.
• Partner with Revenue leadership to create GTM playbooks that use latest sales methodologies, techniques, and tools to stay competitive and effective in the market

New Hire Onboarding:

• Design and implement a comprehensive onboarding program for new Revenue team members, ensuring they quickly acquire the knowledge and skills needed to be successful
• Collaborate with HR and hiring managers to create a seamless onboarding experience that integrates new hires into Float’s culture and processes
• Develop and deliver onboarding content that covers product knowledge, sales methodologies, and operational best practices.

Qualifications:

• Proven experience in process improvement, program management, and enablement programs
• Strong understanding of sales processes, CRM systems, and sales enablement tools
• Experience with supporting revenue tech stack is a big plus
• Excellent communication and presentation skills, with the ability to convey complex information in an easy-to-understand manner
• Experience working cross-functionally with sales, marketing, and product teams
• Ability to manage multiple projects simultaneously and prioritise effectively
• Analytical mindset with a focus on using data to drive decisions and measure impact

Requirements

You’ll be great in this role if:

• You’ve got the experience. To be successful in this role, we’re looking for 5+ years of proven experience in process improvement, program management, and  enablement programs.  You have experience working in high growth early stage SaaS companies and have experienced going from 0-100. 
• You’re familiar with what’s involved in #start-up life. You’re scrappy, and enjoy finding creative ways to work through obstacles on your own. You’re comfortable dealing with multiple demands and effective in setting and communicating your priorities. You’re motivated to get things done, and have a natural curiosity.
• You’re a leader people enjoy working with. An outstanding cross-functional communicator, you’ve got the ability to influence multiple stakeholders without direct authority. You have experience onboarding and training employees on company tooling and tech stack, as well as the way the unspoken things work. Strong problem solver? Perfect. Critical judgement that goes beyond surface level info? Even better. You know what questions to ask, what info to look for, and can surface strong insights. 
• You take accountability for your work. You are proud of your deliverables and see each task to completion.
  

This role won’t be a fit if:

• You don’t enjoy ambiguity or building new things
• You want detailed to-dos for your tasks and projects
• You aren't a team player
• You have an ego

Benefits

Benefits and Perks of working at Float:

• Competitive compensation & total rewards
• Flexible work hours and time off‍ when you need to recharge
• Small team = lots of autonomy to make an impact
• Opportunity to work with and learn from a world-class team
• A personal Float card with a monthly stipend to spend on what matters most to you
• A dog-friendly office with a gorgeous rooftop patio
• Being able to say you helped build Canada's best corporate card and spend management platform
  
  If you don’t meet every requirement, but have relevant experience, a maddening desire to learn, and a lot of heart, please apply. We’d love to hear from you.