Revenue Operations Analyst

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Revenue Operations Analyst, you will be responsible for optimizing our Go-To-Market processes, enhancing data accuracy, and providing actionable insights that drive strategic decision-making across the organization. You will collaborate closely with Sales, Marketing, Customer, Analytics and Finance teams to ensure alignment in our revenue-generating efforts, identifying opportunities for improvement and efficiency. You will also play a key role in developing and maintaining comprehensive dashboards and reports that track our key performance indicators (KPIs), allowing stakeholders to make informed decisions. Additionally, you will support the implementation of tools and technologies that streamline our GTM operations, ensuring our systems are not only effective but also scalable.

ROLE 👩🏽‍💻👨‍💻

• Collaborate with Sales, Marketing, and Customer teams to streamline processes and enhance workflows
• Ensure the accuracy, consistency, and integrity of revenue-related data across all systems, identifying and resolving discrepancies as needed
• Develop and maintain dashboards and reports to provide real-time insights, enabling data-driven decision-making across the organization
• Manage documentation and process repositories, ensuring all materials are up-to-date, accessible, and clearly communicated to promote process compliance and best practices
• Conduct enablement sessions for GTM teams to provide training on tools, processes, and best practices
• Manage and maintain our GTM tech stack

SOUND LIKE YOU? 🙌

• Experience:
  • You have ~1-2 years of experience in GTM operations at B2B SaaS company
  • You have familiarity with being a Salesforce Administrator
  • You have worked at a product-led growth organization
  • Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.
• Data-driven: You know how to define, measure, and manage sales funnel metrics.
• Relationship Builder: You place a high value on building strong relationships internally and externally.
• Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in North or South America.

SALARY INFO 💸

The Revenue Operations Analyst role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels we are open to hiring for this role.

Our OTE for this role ranges from $72,000 - $101,000. The range does not reflect total compensation, which includes base salary (95% of OTE), benefits, and company stock options.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share more specific ranges based on your country of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm.
• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.