Instructure is looking for a high-performing Revenue Operations Analyst to join our team. This role is focused on being in lockstep with the Renewal leadership team in executing all aspects of their strategy. You will be responsible for providing relevant analytics and actionable insights into their performance and processes. You will ensure that business initiatives are planned, tracked and guided based on data, which will help the operational success of those initiatives. To be successful in this role, you must have a strong understanding of the customer lifecycle and the internal business units driving sales, renewals and customer success, including their structures, processes and key metrics.
Responsibilities:
- Partnering with Revenue Operations and CX leaders to design performance targets and operational strategies, deploy quotas, build workflows and allocate resources.
- Provide insights to help guide business decisions and strategies, supporting the business in reaching retention targets at all levels.
- Track key metrics such as net and gross retention rates, regional coverage, customer health, likelihood to renew, account-level analyses, etc.
- Perform analyses to support executive presentations for Instructure C-level audience, including board and QBR/EBR meetings. Lead the weekly health forecast cadence with renewal managers/leaders.
- Build and maintain reports and dashboards in Google Sheets, Tableau and Salesforce.com to give reps and business leaders insights into current performance, as well as to help them in their day-to-day operations.
- Curate and manage data sources in the data warehouse, working with data engineering to certify primary data sources.
- Perform ad hoc analyses across multiple data sets
- Work in tandem with Product Analytics and Customer Success Operations to optimize the renewal processes, systems, and resulting data inputs.
- Exhibit a professional demeanor, attention to detail, and a sense of urgency to achieve outcomes and exceed expectations.
Requirements:
- Bachelor’s Degree or equivalent experience. Recommended 2+ years of work experience with SaaS analytics, strategy, or operations background. Recommended previous experience with SaaS analytics, strategy, or operations background.
- Creativity in developing actionable recommendations to senior and operations management with expert presentation skills and the ability to build compelling narrative.
- Exceptional problem-solving skills, demonstrated ability to structure complex problems, develop solutions, and craft high-quality solutions.
- Ability to succeed in a fast-paced, rapidly changing environment; working both independently and as part of a team.
- Strategic, quantitative and operational mindset with the ability to understand data to extrapolate patterns and uncover business insights.
- Ability to manage through and resolve challenging situations.
- Excellent written, verbal communication, and interpersonal skills; credibility with peers and executive-level interactions. Strong executive presence.
- History of working in a complex environment with multiple sources of customer data to integrate systems and empower sales, marketing, customer success and renewals with useful information.
- Supported execution of projects and programs by creating visibility (project plans), progress (trackers/status-updates), and recommendations on the best path forward.
- Advanced excel skills required. Previous experience with SQL required. Experience with Salesforce and Tableau preferred.
Get in on all the awesome at Instructure:
- Competitive salary, equity and 401k.
- Medical, dental, disability, and life insurance.
- HSA program, vision, voluntary life, and AD&D.
- Tuition reimbursement.
- Paid time off, 11 paid holidays, and flexible work schedules.
- LifeStyle Spending Account.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
