In this role, you will take ownership of the growth, optimization, and maintenance of our Revenue Operations environment and take a primary role in ModSquad’s core systems as we continue working to revolutionize the digital managed services industry!
We need you to help guide and shape how our company utilizes tools like Salesforce as we continue to scale and grow. Your work will affect the day-to-day workflows of our entire sales and client services teams (and more) and have a major impact on the way we interact with our rapidly growing customer base.
To be successful in this role, you will need to be nimble and quick -- gliding effortlessly between high-level development on our overall strategy and rolling up your sleeves and digging into the nitty gritty details to get things done. You will work closely with our amazing Director of Revenue Enablement & Analytics and Sr. Director of Revenue Operations to understand their pain points and proactively identify and solve various issues that arise. You will also need to prioritize issues based on business needs, and move quickly to address the ones that have the highest impact. You will need to independently and cross-functionally manage projects that touch multiple teams. We are looking for a team player; someone who will go the extra mile to achieve greatness and get the job done!
We are actively interviewing candidates - don't delay, apply now!
What you will do:
- Manage the configuration of the Salesforce platform
- Create workflows, process builder, and approval flows
- Implement and maintain Salesforce customizations including configuration, custom fields, objects, layouts, workflows, process builder, flows, and validation rules
- Work closely with sales teams and implement sales strategies
- Review and recommend third-party vendors to enable sales processes and drive efficiency gains
- Develop and maintain relationships with internal and external subject matter experts and cross-functional stakeholders to ensure Sales is best supporting the organization
- Partner with Marketing to provide analysis of lead funnel and lead-to-order progression
- Manage third-party integrations within the CRM
- Ad-hoc projects as necessary
Who you are:
- Experience with automated processes
- 1+ year of CRM/systems administration
- Experience evaluating and implementing new sales technology, taking ModSquad’s sales to the next level with sales technology stack
- Experience working cross-functionally to communicate challenges and needs, as well as determining mutually beneficial resolutions
- Experience with sales, service, and marketing automation tools and experience implementing Contract Management systems (such as Conga)
- General knowledge of third-party applications such as Hubpot, Conga, Docusign, Zoom, Zoominfo, LinkedIn
- Excellent Excel skills; you dream about formula models and pivot tables!
- Monitor data and system rules to ensure data integrity and security compliance
- Have general knowledge of legal clauses found in standard MSAs, Work Orders, deal desk processes
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
